Americas Best Value Inn

I arrived at 2:20 pm for a 3PM check in on 7/21/2019 and was at first told it would be $20 extra to check in early. (Note 40 minutes early). I said I'd wait, until after 3PM, and she said it would be an hour (3:20 PM) before my room would be ready. There were three *(3) cars in the parking lot at this two-story "hotel" and there wasn't a room ready?

In addition, there was a whole list of rules at the counter for an overnight stay; which are NOT published on Hotels.com nor the website for the hotel itself. I had just driven 3 hours north with no stop and asked to use the restroom in the registration office and was denied. Denied. AND told my room wouldn't be ready for an hour. She said to go pee at McDonald's, which I did. I then called the hotel three times in the next 1/2 hour and got no answer.

When I finally did reach someone, I told them I was not coming back and canceling my reservation. She SWORE at me and said I could not cancel that she had my credit card information. I then said, and promised her, that I would indeed dispute any charge, as I received no service for my payment, and the terms of the contact were not agreed to, as the additional rules and regulations were not spelled out on the Hotels.com website (about water usage and AC temperature and such).

I am demanding a refund of $70.40 from this hotel or hotel chain without further delay.

Thank you,

Sharon Lewis