Burger King reviews and complaints 1
View all 4585 complaintsBurger King - terrible service
I've been wondering for years how can I file a complaint about this place. The service has been horrible for years. I live in the apartments right next to it and I no longer go there unless I'm starving without my car. There have been times where I've gone and received burgers without patties, super cold fries, the wrong meat, and cold burgers. They ALWAYS take SOOO LONG with your order nearly every time I go trough the drive thru. I waited a whole 30 minutes one time because the cashier at the window took my money and just went about her business until I knocked on the window. She said "the computer is down and the register won't open". I saw the clerk at the front counter and told her "Why the hell did you make us wait so long? And why don't you just use the other register?". She listened, and gave me my change. Tonight was the final straw though. I went to order my daughter a kids meal and they told me they had no lettuce, tomatoes, and pickles. I immediately left and searched the web for a way to complain about that horrible place. I really believe it's poor management that is causing this.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Me and my family went to this place, and strangely this is the most terrible Burger King chain I'd ever been. I had to clean our own table and chairs. I remember there were only 2 tables occupied including ours. The rest of the tables has used napkins, ketchup smudges, burger crumbs. And the employees were just behind the counter, engaged in their personal conversation, won’t even show a smile with the customers. I even have the picture of the ketchup counter with used napkins around it. It happened May 11, 2008 around 6pm. I'll try to check them back next week, and see if there's any improvement.
The 24 hour drive through. Management very rude, we arrived at drive through received no service, so honk horn. The Manager then started yelling she would not serve us because we honk horn for service.
Please tell these idiots to hire AngloAmericans! We can do without all the Mexicans!
Burger King coffee is the best. I ordered One (1) Senior Coffee at the drive-up window. When I returned home (2 minutes from Burger King) I discovered I had three fourths of a cup of tepid coffee. It would cost me more in gas to return to get a full cup of hot coffee. I can't afford the $4.15 gallon gas to return, I'm a senior citizen on a fixed income - and this was my Friday night treat!
Burger King has really gone downhill in this town. Several BK's have closed down in the area. The one closest to me has the slowest service ever, 20+ minutes in the drive through most of the time, never has the advertised big kids meal toy and dirty playland. They remodeled it so we thought this is wonderful, maybe new management and better service is on the way. My husband took the kids and guess what? Now they have no food to serve. I kid you not, they had no onion rings, fries, or chicken nuggets. How do you run BK without these staples. Needless to say we have given them enough opportunities to make it right and we do not go there anymore.
The worst experience i have ever had. Screaming and yelling, disorganized. Old lady working cash register, rolling eyes when you order. Restrooms a mess. I will never go back!
Barry road and north oak burger king in kansas city, at 09:30 i drove into the drive thru and ordered a cheesy bacon melt, i was told that they where out of tortillas, so i ordered a sausage biscuit, i was told they where out of biscuits, my exact words where, you have got to be ### me, what do you have? And then another person gets on the intercom and says ""IT'S OK SIR I FOUND ONE" now listen everyone, just where in the hell do you think he found a biscuit?
At 7:52a I arrived at the Burger King location on Northside Dr.N.W. and was greeted rudely by a crew-member. I was heading to the rest-room and stopped in my tracks "hoping I didn't hear her address me as she did. Where are you going?", I said to the bathroom even-toned/polite. I tried to proceed she then said I couldn't-use it (trying to change her tone)too-late after she initially caught my attention with the greeting. She then said "She said "No, she her manager wouldn't let me use the bathroom". I told her to lose the attitude! And she didn't know who I was". I left standing outside where she could see me writing down the location. You could be having a crappy-morning" but you still must be professional. I left the Burger King website no, email for contact just mailing address. I hope a representative sees these-complaint. But I'm putting it on my blog as well. McDonalds at Five Points downtown, Atlanta. Since I'd just left Burger King trying to use the bathroom. I go there for the same purpose and a security guards standing outside the door.I thought it was out of order! She tells me to use it I had to "make a purchase". I'm like I've heard of everything.Boy, the two-restaurants I used to visit will get "none "of my business "no-more". What kind of business you running with "rude"employees and crazy-request for using a public restroom!. These businesses have "lost their minds"and "will lose customers".
-Arrived at BK at 8:46am.
-During the order process i was asked "will that be all" 11 times. I only ordered 6 items.
-2 items ordered were Sausage Biscuts - Cost: $1.00 each, I asked to have cheese added and was charged 1.80 PER SLICE of cheese - more than the biscuits.
-There was 1 person inside eating and NOBODY at the drive thru...not one soul...had to wait 10 minutes on sausage to be ready.
-Went in to ask about the overall cost thinking it quite high, and was treated rudely and he attempted to make me feel "Guilty" for wondering about my money.
My family nor I will ever eat at a burger king again. This is just indicative of how little this company cares. Not only did i wind up waiting a total of 19 minutes for a $6 dollar meal, i was treated rudely and indifferently, tried to be made a fool of, and ushered out the door without one single apology. Most hideous service i have experienced in my entire life.
Today, 12/16/09, I went through the drive-thru at the Burger King in Lewisville. It's pretty dirty looking and I rarely go to that one. Got home and my order was screwed up - I ordered a large onion rings and the onion rings didn't even reach the top of the container. I also ordered a couple of whoper jr's - the lettuce on the burgers loked like it was two weeks old. They also gave me some sort of nasty chicken sandwich with jalopeno's on it. I'm thinking one of the Mexican workers there made that for himself and accidentally gave it to me instead of one of my burgers because it was covered with jalopenos. Reardless, I did't get what I ordered. When I discovered that they messed up my order, I called the phone number on the receipt for the restaurant. All I get when I try to call it is a fax tone. I've tried several times and I always get a fax tone. Here, you try it: [protected]. I called the BK corporate office in Miami, FL and I was put on hold forever... okay, 15 minutes. Then I hung up and called back and told the lady I want to talk to somone and she put my into a voice mail box to leave a message. Burger King SUCKS. I may never go to another one, and I'll NEVER go to the one in Lewisville, TX again.