Safelite AutoGlass

I had a windshield replaced in Feb of 2023, and the cover behind the mirror fell off, and tech were called and they came out and literally punched it to get it back up, it fell off again and again, with them punching it up. Finally they came out and told me that the windshield hooks are on upside down and I need a new windshield. A guy came out in October and looked at the windshield and said the previous guy was new and didn't know what he was talking about and it just needs a new cover. I asked if he was sure, and he confirmed he was. The cover came off again behind the mirror within 3 weeks. I called and told them about it and a lady confirmed I would get a new windshield and a new cover. we scheduled the appt for Oct 28th I received a text and phone call affirming that they would be out between 8-12 on the 28th and they never showed up. I called on the 28th and told someone about them not showing up he put me on hold for over 30 minutes. I hung up and called back on the 29th. they said they could have someone come out on the 30th and replace the windshield but since the cover was new a month ago they were not going to put a new cover on. I said, I want both the new cover and the new windshield and he stated he would not buy a new cover. I asked to speak with his manager because I don't know the cover isn't damaged from being put on the bad hooks on the windshield. He said he was the supervisor and his name was Shawn Tez. I said I was not having them out until I had the new windshield and cover as promised when I spoke with the lady a couple weeks ago to make the appt for the 28th for them not to show up. He would not order me the new cover, and I want both. I want the new cover and the new windshield as promised. He refused. I am having to call back tomorrow to speak to Emily to make sure I get a new cover and windshield. This is the worst run around I have ever gotten. Safelite should be graciously giving me a new cover and windshield due to this disastrous sequence of events over a windshield replacement since almost a year ago. I will give safelite the poorest of poor in communication, and in fixing the issue to begin with. I would like a phone call, response and understanding that I get installed a new cover for the rear view mirror and the new windshield.