Ford

July 18, 2015

To whom it may concern:

I went in this afternoon to 9090 Adamo Drive Tampa Fl 33619 phone [protected] July 22, 2015 to get an oil change.

I had called and made an appointment and was early because it was raining.

When I made the appointment I set up a synthetic oil change and the person said they had a special for 39.99 for synthetic oil. The synthetic oil was vital as I had just bought the car out of state and flew up to drive it back down.

Upon arrival at Brandon Ford I got in the queue and when the attendant (African American or Jamaican I didn’t catch the name) came over he motioned me to pull off the line.

I waited and when he got close enough he said pull over here and I said, "Why?" He said another person wanted to get out of line. I told him the car was new and I didn't want to pull into that area, He said, "Mommy, I will do it.: I said, "I am just here to see if I want to make this my dealership and get an oil change."

The next attendant who came as we moved up asked me the usual and I told him and he said he had to talk to someone, left me and so I waited. Another came and said ok, we will give you the synthetic for 39.99. I said, that's why I am here and stated I was here to see if this Ford dealership could be my go to place for my work.

One and a half hour later every customer was gone including many who came after me. I couldn’t see the service area (Thank goodness) but I went up to the check out place.

The gal there was a young dark haired woman and she took my name and called. Then another pregnant worker came in and the gal asked her something. When I asked the gal what was the problem she said they had the invoice wrong. I told her that I had to go as I had to tend to something but the truth was that I was starting to get irritated.

Magically they bring my car up and the person in it (small bald young man) brought it up. He was grimy and had keys that were on him poking my brand new car seat covers.

So thank goodness I can get away from this place that says they have internet but the people working there and customers said it never does work. The signs advertising that work though.

So the gal still can’t get it together and I have all my data as to my booking date, time, type of oil, etc. I say you know is there somewhere I can call as to how unpleasant an ordeal this has been.

A customer says to me, “Well, this isn’t Jiffy Lube and I thought you know something since I keep my cars maintained I imagine they may be more efficient, simpler and use superior parts if I buy them and bring them in.

So I got out of there and when I called the 800 line she wanted all the info she could get including the VIN number.

Everyone there was very interested in up selling which I understand but what is already sold do efficiently then maybe you got a relationship that works for everyone.

I don’t care if everyone cuts up, jokes or acts the fool in public. However, I just wanted my oil changed. I don’t care who you like, what you did or what you want. .

I came into this dealership in a good mood ready to be patient and not one of those people would have been able to hold onto their patience.

I know many, many people and we all talk about our lives. I am a business owner also and I have had over 50 people getting paid by my company regularly. They did their work and when they didn’t I got someone who would.

I do know that anyone who had to go through what I went through would not have enjoyed it.

One worker there was doing his job and you can be sure he will probably move up or out because the rest of the group doesn’t function.

Yours sincerely,

Lisa Pearce

Invoice #Z 32020

As an afterthought I don’t like those gummy stickers on my car. I can keep track of my car and what it needs. Ciao