First Class Vacations reviews and complaints 2
View all 14 complaintsFirst Class Vacations - Paid for 2 cruises but only have been able to use 1 but without all that I was promised
Paid for luxury diamond package. Was a cruise for 2 on Royal Caribbean for 7 days. Was supposed to include hotel and car parking fees, $500 on board credit, and all gratuities paid. I ended up paying for my hotel and car parking fees, did not get any on board credits, and paid for all gratuities. Spoke with Tracey Purcell who was finalizing everything since Ellise Gaines was temporarily out of the office. I have all emails from them that shows they promised me all that I have mentioned and invoices from Royal Caribbean that shows I did not receive onboard credit nor paid gratuities. I paid $2900 for the package and was suckered into purchasing another package for $1900 for another cruise (which I never got due to Covid, nor could I ever get someone to talk to about a refund). I have a email from Ellise Gaines who has left the company and opened her own company and explained how her old boss has left the state and that no one answers the phone at First Class Vacations anymore. How do I get my money back from this company or am I out of the $500 I didn't get for the onboard credit as well as hotel room, car parking and gratuities. Also the $1900 I have paid for another cruise and never received.
If you have a way for me to email you the emails I have on this issue, please let me know and I'll be happy to send them to you. I've copied and pasted a few emails I had with the company. Thanks!
Desired outcome: Get all or at least some of my money back or a paid for cruise with onboard credit, gratuities paid for and hotel/car parking paid for
First Class Vacations - So called luxury vacation!
I purchased my 2nd First Class Vacation Package on 1/17/2019 with the promise from Steven Bradley that this would be my 40th wedding anniversary Mediterranean cruise of a lifetime! The cruise was suppose to be 9/2019 which did not happen and I was told to call back 1/2020 to re-book. Talked to Tracy Purcell and was told "not enough money to book the cruise I wanted"! Total lie! If they cannot get more money out of you, you get dropped like hot potatoes! Very unscrupulous people and company! I have contacted Steven Bradley numerous times to no avail. He is rude, dishonest and a liar! He only cares about how much money he can literally steal from you. My husband had a terrible accident and broke his neck in February so we can't go anywhere and I want a refund of my $2999 immediately. Of course, they say it is non-refundable which is BS and they owe it to me regardless!. Never ever do any business with this company!
They are liars, thieves and a disgrace to the travel industry!
Linda Windham, Columbia, SC
We have received your comment. Thank you!