Applebee's reviews and complaints 1
View all 579 complaintsApplebee's - stringy gel substance in tea
Refill of unsweetened tea had a gel like slim substance in several globs floating in tea. Waitress Jenn was horrified as I was. IT has been a disgusting experience which the manager blew off by saying she was sorry and drank the tea every night but did admit to a "residue" on the lid! She took the price of tea off but at that point my meal was coming up! She assured me it was clean out every night which cannot be so! Not sure when if EVER I will eat there again.
Latest Applebee's Reviews
General Manager in Virginia Visit on 3/11/24 A applebees gift card Poor customer service Close or DO BETTER.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Alright, admittedly, the manager must have been an idiot for the way that she handled the situation, but the tea urn is cleaned nightly. What happens is when the sugar is added to the machine to make the sweet tea, sometimes it doesn't all dissolve into the water, but it gets hot enough to melt. When it melts, it turns into a stringy, gel like substance. It's called sublimation. Just because your manager handled the situation poorly doesn't mean that she was wrong. Here's my advice: if you think I'm lying, then just switch to regular tea and see if it ever happens again. You probably don't need the empty calories anyway.