ShelterLogic reviews and complaints 1
View all 13 complaints
The complaint has been investigated and resolved to the customer’s satisfaction.
ShelterLogic - Bad service
In August of 07 I purchased and 10x10 ShelterLogic canopy through Northern Tool Co. I have used the canopy 9 times in the past year. The last time I used it I noted a corner strut had broken completely and one of the corner assemblies is badly cracked. Both Northern Tool and ShelterLogic have told me there is nothing they can/will do becuase the product has only a 1 year warranty. I have written to ShelterLogic asking that the frame be replaced as it is practically unusable and the damage has to be from defective construction or materials. I would certainly not purchase any product from ShelterLogic or Northern Tool again.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest reviews and complaints
10x20 portable carports (2)1
I bought 2 carports $300. There is no information regarding wind...
1
1st salesman didn't tell me about code for free shipping. when I...
1
The products are very poorly designed. We got the 28x8x12 round...
1
Out of box zipper failure on portable storage unit purchased at BJ...
1
In August of 07 I purchased and 10x10 ShelterLogic canopy through...
Purchased a Round top 15X10X8 from TSC in the spring of 2019. In the fall, I put it together and it stood up well through a light winter. In 2020, it had been up for another light winter, and nor there are holes in the canvas and the zipper doesn't work the best. T Paid over $350.00 for it and thought it would hold up better than it has. TSC says call the company, as the warranty is only 1-year and they cant do anything for me. I see its made in CHINA, and I'm sure as I read other complaints, they will do nothing for me...There are a lot of better products out there than these cheap shelters...