Webster Bank reviews and complaints 1
View all 41 complaintsWebster Bank - Fraud protection department
After a voicemail from the fraud detection department I called only to find out my information is being sent half way around the world to a third party vender. After more than 60 min on the call I was told they couldn't access my account because of multiple attempts to authenticate. I had to go into a bank office. When I went to the bank they said I had to call. So begins the hampster wheel. I called again after the same 60 min giving my name, address, phone number, text verification, social security, debit card number, account number, they said they couldn't access my account What? The?
I go into the bank and find out they issued me a new card last month (Idid not receive) with the same last four as my social security number. What? The?
I go onto my online banking account, find the fraud charge without any identification on it. It took two days for the vender name who charged me to show up. If the charge is there, so should the name and number of the company charging my account. It shouldn't take two days to find out.
My information should not be shared with an outside source, third party vender, hired by Webster, from a South East Aisa company.
Desired outcome: Resolved with the store after 2 days, 2 trips into the bank, and 4 hours on the phone. New debit card. Hours of changing my auto payments. Unacceptable.
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