LAZ Parking reviews and complaints 1
View all 47 complaintsLAZ Parking - Damage to transmission of new 2019 VW Autobahn
LAZ Parking ruined the transmission in my new 2019 Volkswagen Jetta GLI Autobahn!
We had driven in rain from Virginia to Hartford for a hockey weekend trip with only 1, 042 miles on my new car. Upon arrival at The Goodwin Hotel, LAZ Parking offered to park my new car for me. They assured me that they were confident about driving a manual transmission. On Sunday, we asked for the car to be brought up so we could sightsee a museum. The driver's side window was down. Odd! Then we smelled the odor! They had burnt out the transmission of my new Jetta!
I filed a complaint with LAZ Parking. Their cursory investigation (asked an employee if they did it) was that they were not at fault, when in reality Gene Langdon VW of Galstonbury, CT and Karen Radley VW of Woodbridge, VA both suggested the transmission was burnt at the hands of someone who did not know how to drive a manual transmission vehicle.
LAZ Parking has not admitted any responsibility in this matter to date
Desired outcome: Reimburse out-of-pocket expenses
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