Sunglass Hut International

I returned a pair of Prada mens sunglasses to your Centerra store in Loveland Colorado March 12, 2019 in the amount of $369.33... receipt #1044535, store 3504C. I was told to give it a few days for the return amount to hit my account. I waited a week and called Sunglass Hut to ask where my money was. They said, the money got put in my account. I called my bank and they said they have not received any money for that specific amount in my account. This went on for several days. I then went online and spoke to a customer service guy for Sunglass Hut and was told that this amount would be returned to me within 7-10 days in the mail. I was told to look for it in a plain white envelope with the return address of Luxottica's address on it. Today is April 1, 2019 and still no money in my account or in the mail. I personally have shoppped with Sunglass Hut for years and this has never happeneed before until now that I suggested my son shop at Sunglass Hut for a new pair of shades. I dont know what to do. I need that money. I returned the glasses in perfect condition and now I want my money. Please call me at [protected] or email me at [protected]@gmail.com with answers please,

Victoria Lujan