American Furniture Warehouse [AFW]

We bought an entire bedroom set from AFW a little over a year ago (past the 1 year warranty which is a joke). Recently the foot board has been coming loose because it's literally only held together by staples...today the foot board completely fell apart and now we have no bed. We sent pictures and CS is saying it's not a defect, we're past the warranty and now we have no bed. Absolutely no hope whatsoever! When we asked if we could speak to the person who examined photos we were told no and when we asked for a manager we were told someone would call us back. We literally don't have a bed since the foot board held up one end of the bed frame and now we just feel helpless and screwed for simply using our bed. This company does not stand behind its products or its customers.