American Furniture Warehouse [AFW] reviews and complaints 1
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American Furniture Warehouse [AFW] - Couch
Ordered a brand new couch. Paid the $75 delivery fee. Couch was delivered broken. Looked like it had been dropped. Called AFW. They stated another week to get new couch. Never received call for delivery window. Called customer service and they stated a different date then what was told. They told me nothing can be done. Now have to take another day off of work to get the couch delivered. Would not refund delivery charge or take any money off of couch for this major inconvenience of having to take two days off of work. I lost more money then the couch is worth. Last time I deal with this circus.
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The complaint has been investigated and resolved to the customer's satisfaction.
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American Furniture Warehouse [AFW] customer support contacts
Hello Marc Barnes, with our apologies may we ask you to email us at randc@afwonline.com with your customer information please so that we can look at this with you? Please email us at randc@afwonline.com with the name the account would be under and a phone number we would have on file for you. Thank you, AFW
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