Irvine Company

I live at Rancho Tierra Apartments. I received a notice that the carports where we store our property was being replaced and that we needed to remove everything from the carports. Simultaneosuly, we were told the patios were being painted. We literally have no where to put our belongings except for on the patio, while the carports are being replaced. Initially we were told the carports would be finished before the patios, so we could put the items back in the carports. That has not happened and we are being told that we have to put the items in our apartments or at an offsite location. Multiple times I have contacted the resident services office. I was told I would be contacted to provide updated information, since I told them I would be out of town. I never recieved a call back and the information I have received has been incomplete or inaccurate. Yesterday, a maintenance person contacted my son who is underage, and told him that we needed to move the items off the patio.

This is not the first time, I have had an issue with not being provided accurate information. Construction projects are horribly mismanaged, and planned. It is hard to believe that a company as large as the Irvine Company is this poorly managed. The people in the resident services offices are unable to answer basic questions. The lack of planning and oversight is unbelievable. They never offer solutions. We pay an exorbitant amount of rent, and should have a pleasant living experience.

It would be great to receive an accurate, truthful response. I now have a 900 square foot apartment filled with items that should be in storage. Everything is incredibly dirty. I am absolutely appalled!