Safeway

I have been a customer since 1996. Currently I shop in your Tracy CA store. I have been putting this off for some time, 3 years to be honest but I feel like I should let you know the service I have received these last few weeks is completely unacceptable. about 3 weeks ago I went to the Deli and stood there while 1 employee was cleaning for close at around 8 pm. I finally called for her attention of which she looked at me and said "did you want something". In disbelief I asked for sliced roasted turkey of which she responded with "we don't have any" I asked if there was any other kind of which I was able to find something comparable. I could tell I was interrupting her. Today, I was in the produce section and the yellow onions were completely out. The produce guy was right there and I asked him if he had any yellow onions on his cart. He looked at me and said "Ya they are in the back but im not going to get them for you because I need to get this unloaded" He did offer me 1 of 2 that were left that he had removed from the table. Probably to be thrown away, but I took one. This had happened once before with bananas the difference is that the produce person asked the driver who was delivering and the driver told me he would unload them ASAP. Week after week there are no shopping carts inside the store leaving customers to find their own. The shelves are often out of product. I asked one of the clerks what they thought the problem was. They said they thought it was the new ordering system. I am not sure how that works, but other Safeway stores seem to be well stocked when I have visited them. The area near the restrooms smells like sewage and the bathrooms are often a mess. On too many occasions to count I have had to bag my own groceries to help the clerks because there are no baggers around. Its like being at WinCo but paying Safeway prices. There is only 1 safeway to serve all of Tracy, Mountain House and out lying areas. I am not sure what the solution is, Maybe another store, order more product for this store, or look at the leadership/management. Please do not respond with "Covid" because SaveMart and your competitors are able to keep their shelves stocked. Clearly there are some unhappy employees. I continue to shop here because despite some bad events, there are some really good employees who always provide great service. Their butchers, Bakery and A few checkers who have been their a while give excellent Customer Service and are always happy to Help. Karen the assistant manager, Jack, Patricia and a few others are the reason I continue to come back. I have always loved shopping in Safeway because of the variety of products, friendly service and clean store. I have had no problem paying a little more for Safeway because service and products had always been 5 star. As these negative interactions keep happening, It makes Walmart look better and better. While they have the absolute worst customer service at least they bag for you and their prices are 1/3 of Safeway.