Best Western International

Date of incident April 6, 2019, 7:00 PM
Confirmed Reservation #[protected] Check-In April 6, 2019, Check-Out April 7, 2019
I went to the Desk Clerk and "she said could not find my confirmed reservation and then said it was for a day earlier (April 5, 2019)", Not truthfully. I Checked my e-mail
Confirmed Reservation and verified it is on April 6, 2019. I prepaid in advance $95.92,
with my Valid American Express Credit Card. She told me that if I want to stay,
I would have to pay again $118.00. I was upset and went to another Hotel in
bakersfield and paid $114.00. When I came home, I called the Hotel Manager and
"She said I can't help you and hung up on me" Both Persons are un-professional
and I lost $95.92. Goverment agency should enforce a strict law an regulation.
Contact Me: [protected]@gmail.com
Sincerely, Raymond H. Lee