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CB Travel and Vacations Ramada 516 Water St., Santa Cruz, CA, 95060, US
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Ramada
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Ramada

516 Water St., Santa Cruz, CA, 95060, US
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J
6:37 pm EDT

Ramada - the room and the service and the price!

4 night stay starting on 8/8/19. We stayed in Room 104 and had to wrestle with the door every time we used it. My sister is disabled and I had to open the door for her every time we used it because she could not. You had to throw your whole weight into it to get it to open. Also to lock the deadbolt at night you had to play with it for several minutes to get it to connect. Bed was hard as a rock and every morning you felt like you had been beat up. I found a pair of the previous tenant's underwear that had been balled up and were in the corner when we first checked in. Maids are rushing too much to properly clean. The maids also forgot to leave us soap the last day they cleaned our room. Lampshades are stained and dirty. Stained places on the ceiling and an opening with wires which looked like a light used to be there or the previous place for the smoke alarm. Bathtub was stained and peeling. Price was high for what you get. Very noisy neighborhood. Website said that breakfast started at 6:30 am but they never opened until 7:00 am. Update the website if you change the hours! I mentioned this to the Manager Jay and he was a bit rude. He didn't seem to care if you complained. Also the website said that they had safes in the room and you would be charged if you used them. We were charged for the use but we NEVER even used the safe! When checking out I had to insist for a copy of the statement so I could check the charges. They want you to just turn in the keys and go on your way so you won't find out that they were charging you for extra things! Breakfast was mediocre. Waffles were fine but they only provided boiled eggs. Danish was packaged Svenhard's brand bought at Costco. I would not recommend this place to my worst enemies. I would give it zero stars but the rating system won't let me. I had family staying here in 2 other rooms and those rooms were just as bad or even worse! Giving Ramada and Wyndham a BAD name!

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