Irvine Company

I recently moved into the one of the Irvine Company Apartments in San Jose, CA named North Park Apartment Home (Cypress Apartment). During the move-in process, office staff called in couple times to confirm that I have everything to move-in that includes rental insurance, security deposit, prorated rent cheque, pg&e setup etc. Which I completed religiously. But when I reached to the office for move-in appointment after collecting everything from me, they told me that mailbox key is not available and it would take around 4 months to get the new key. I don't understand why move-in checklist is only for the customer and not the management itself. They should not rent out the apartment, if they don't have everything ready for move-in. This is really frustrating to move-in to the new home and not receive your mail. Highly disappointed with the way issue is being handled even after the move-in.

I moved in on 10/14/2018