I would like to make a complaint about Shabana at store #997. She is an employee at Starbucks. She recently helped me about 2 weeks ago. The manager did resolve but I'm still upset since I came in another time after the incident and she was giving me dirty looks. The incident that led to her disliking me was she took my payment by card and said it didn't go through so she took my payment again, and then she said it was incorrect. We stood there for a good half an hour so many people in line behind me was leaving. I was just so upset it took so long and I was on a break at work.