Menu
CB Automotive Fueling and Charging Shell 16629 Dove Canyon Rd, San Diego, CA, 92127, US
Shell company logo
Shell
reviews & complaints
Shell company logo

Shell

16629 Dove Canyon Rd, San Diego, CA, 92127, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
S
7:31 pm EDT

Shell - Service of car wash and inside the station

This was my experience here so hoping this will be informative for you. In not here to judge but here's what happened not once but twice. I live so close to this car wash and gas station and as a small business owner myself I try very hard to shop Local. When I arrived to the car wash I needed only a vacuum and quick basic wash, the woman said it will be around 30 minutes, I said that should be ok. I also go into the store where no air conditioning is on and no lighting which does not want you to stay snd purchase things. After 1.5 hours and watching the three men spend way too much time on the other cars I realized there was a problem. I told them I was told it would take 30 minutes the man laughed in my face! He then went to the woman who said the thirty minute wait and she said oh well too bad! I then asked exactly how much longer for my car to be washed they said another hour! You know as a small business owner I only have one day off and for the service industry nowadays it's hard enough to get employees to work. I get it but at least be honest about the wait. They then started talking about me in Spanish which was not such a good idea considering I'm Spanish and heard every word they said about me and my body! Sadly I will never do business there again and when I said I'm going to do a review the man laughed in my face and dared me! So I guess I took the dare.
16629 Dove Canyon Rd San Diego, CA, 92127

Desired outcome: Fix this gas station and fire the management because

Read full review of Shell
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.