Menu
CB Fitness Centers and Gyms Planet Fitness 6051 Mack Rd, Sacramento, CA, 95823, US
Planet Fitness company logo
Planet Fitness
reviews & complaints
Planet Fitness company logo

Planet Fitness

6051 Mack Rd, Sacramento, CA, 95823, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
D
8:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness - Customer service: false advertising, breach of contract, slander, causing aggitation to anxiety/p.T. S.D..

On 03/05/2021 around noon to 2:45 I was at: Planet Fitness-6051 Mack Road, Sacramento, CA 95823. I called a head of time and was given conflicting membership quotes. When I arrived today and was asked to sign in, I ststed I maybe a possible new membership. Was rushed to sign up for a typical membership or black-card membership after inquiring about $1.00 promo deal as was displayed on white board-inquiry was dismissed and ignored. When filling out membership documents was rushed by a hispanic woman ordering the Asian woman assisting me. I heard the hispanic woman making slanderous remarks as if a homeless man, to the contrary on I had o fairly new sport gym clothes, a $45.00 Stetson hat, designer mens sunglasses that are around $200.00, Nike Air Max shoes that are not even on market, $80.00 cologne and paid with one of my numerous credit cards that are current and in good standing. I was practically rushed out the door even after paying by the hispanic woman when I was waiting for a receipt and being scolded that one will be sent by e-mail and then repeated by the Asian women in a polite way, but pushed the icon for receipt on monitor. I spoke to the manager about such and had to come back to facility to get the tour as stated on website when you register. This was an agitation to my medical condition of anxiety/P.T.S.D. that is contrary to what is printed on management's business card.

Desired outcome: Penalization of front clerk staff, waive anual fee and $1.00 fee for upcomming month only.

Read full review of Planet Fitness
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.