Menu
CB Hair and Beauty Salons Fantastic Sams Cut & Color 39256 10th St W Ste B1, Palmdale, CA, 93551, US
Fantastic Sams Cut & Color company logo
Fantastic Sams Cut & Color
reviews & complaints
Fantastic Sams Cut & Color company logo

Fantastic Sams Cut & Color

39256 10th St W Ste B1, Palmdale, CA, 93551, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
A
6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fantastic Sams Cut & Color - Cancelled my appointment without notice

I have been waiting since Covid-19 quarantine to be lifted in order to get my hair done. I had originally had an appointment for the Friday, just after quarantine in California was put into place. Since the re-opening, I called to make an appointment, but was told to make an appointment on-line, which I did. Unfortunately there were few available so I booked two appointments as I needed two different things done to my hair. First a long overdue haircut was scheduled for July 8th, 2020 @ 11:30 am; this resulted in a 15 minute appointment. And a second appointment for July 9th, 2020 @ 11:30 am for an all over bleach or highlights, whichever Rosalie - the stylist, thought was needed. The second appointment was a 45 minute block.
Today I called in to the salon to confirm and was told that I had come in earlier in the morning and per the manager Rosalie my second appointment was moved to a different stylist, changed to the earliest appointment (9 am July 9, 2020). I was not notified by email or phone call that my appointment was cancelled!
Fantastic Sam's allows a client to book two (2) appointments at a time. I was not notified of the change, nor was I asked. This is frustrating and extremely disappointing as I have been waiting for months for this appointment, and as I was originally scheduled for an appointment just before quarantine. I was told at that time to not worry because I would get one of the first appointments available. They must have been joking because obviously I can barely get one 15 minute appointment for a significant cut and bleach job.
I am flying cross country on the 21st of July to attend a family funeral. It was very important to me to look appropriate for such an event. Now I will have to start over to find someone that can work with long curly hair that has grown enough virgin roots over the time span that I could very literally cut off all the old hair and never have to get processed again.
There is no resolution that this salon can extend to me as I will not employ them for another job, nor will I provide recommendations, and in fact have every intention of posting this on every social platform that I can.

Read full review of Fantastic Sams Cut & Color
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.