Rite Aid

On 7/27/2023 after waiting a week for a prior authorization. I came in to see if they had handled it. I also called my doctors office to hopefully get it resolved. I was still suffering from symptoms. And one of the pharmacy employees the one the one that explains how to take medicine. Asks me out loud if I had a vaginal infection? I do not know why I would have to disclose that out loud. Still I did. Because I felt that was my only option to hopefully receiving my medication.

I was left with embarrassment and truly felt humiliated. And left with no medication because the same lady had to just make some phone calls to fix the misunderstanding that the doctor had wrote in making the prescription. Mind you all done electronically. On 7/28/2023 I called ahead of time before arriving to pick up medication over the phone I explained the issue I was having on them getting prior authorization and then proceeded to give my birth date out loud the tech on the phone says my name first and then loudly expresses the medication that was now ready to pick up. She said "the vaginal cream" yeah its ready. Im not sure what I personally did for the whole staff to make me a joke. Or felt they needed to put my information so blatantly out there but I am not getting much sleep tonight and I am very insecure about picking up my medicine. I really feel like I need to be compensated. Im embarrassed.