Zenni Optical reviews and complaints 1
View all 54 complaintsZenni Optical - Progressive glasses
Glasses do not work. The distance portion is so high I would have to wear the glasses way, way down my nose to see anything far away or drive. Several very long calls and long chats with very long boring details have taken place. To summarize them all. They cannot adjust the glasses as they are dictated by a machine setting. I returned the glasses and can only receive a credit to order new glasses or 50% refund because they need to keep 50%. They cannot tell me if I will have the same problem with my new glasses and if I do I will only get 50% back. My choice is to order glasses again which they cannot make any differently than the last ones (because it is a machine that cannot be adjusted) OR lose 50% of my money. There is also no way in the world they can do anything else. These are thier unbreakable rules, sorry!
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