Regal Cinemas reviews and complaints 1
View all 171 complaintsRegal Cinemas - I pay for a large popcorn and do not receive a large popcorn.
Hello,
This incident has happened twice.
I have been to the regal in Modesto, CA. Most Recent was on 6/3/23.
I get there and order a large popcorn and I get a for a large and get a bag for a small or medium because they are out of the large popcorn buckets. I understand that they are offering free refills, but I don't like to get up while the movie is playing just to get a refill, that is why I order and pay for a large popcorn.
I just wish instead of charging me for the large they can at least give me the option to either pay for a small or medium.
Both times I wasn't even told that they are giving me a different size because they were out of the buckets. I have to ask why they are giving me the size I didn't order.
I feel like this is a form of theft if I order something and pay for it I should get what I paid for or at least be advised that they are out of the buckets, not just charge me for what I order but give me something different with no explanation.
Desired outcome: Advise the customer that they are out of the large popcorn buckets, give us the option to either pay for the large and get free refills or pay for the size that they have available without getting refills.
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