KFC

I am very dissatisfied with your on line mobile app. that when I put an order in and was to pick up at 3:330 at ther kfc store in sebastian florida store for 13.79 and was told when I went in to pick up my order and they said that they never received the order and my acct. was charged for it. So I got no food and I am requesting a redund of my order for 13.79 back on my acct. The order number is [protected]

Hello.
I live down the street & like to get kfc about once a month but after tonight, I absolutely cannot do it anymore. Every time I go, they never have the type of chicken I want or sides I want or the soda is out. It's always something. This time the debit card machine was down so they were only accepting cash. We had to wait for everyone in front of us to get there food before we could exit the drive thru because the was no sign prior to entering the drive thru. I always leave unsatisfying at the merced kfc.