OnTrac reviews and complaints 1
View all 228 complaintsOnTrac - Boxes being dropped
OnTrac delivers for a few of the companies from which I order - today it was Macy's, but it is usually Zulily, and sometimes other companies. I have asked the driver on three occasions to please SET my boxes down. I get deliveries from other companies as well as yours and never here when the box/package is put on my porch. However, with OnTrac I can be a few rooms away and hear the box land on my porch. I have gone out and spoken with the driver and asked him to PLEASE SET the boxes down vs dropping them and he swears he is not dropping them, but they always land with so much noise that I can hear it at the back of my house. My items have been broken several times. While the companies are good about giving me credit, I can't always get the item replaced. The last time I spoke with the driver I let him know that I have received broken items. Today I received a box from Macy's and CLUNK, THUD I heard it land on the porch. I ran out to talk to him again but he was already climbing in his truck and speeding off. I figure asking him 3 times is enough - now I'm asking you as a company to please have your drivers be more careful with packages. Thank you - Loretta Wildermuth
Desired outcome: I would like my packages SET down on the porch, NOT dropped onto the porch.
Latest OnTrac Reviews
Shipping Mixed Experiences with On Trac Delivery Service Honestly an amazing experience! La ?nica vez en la historia que he recibido un paquete de esta compa??a! PUES SE PERDI?! Good, prompt service. Package arrived in excellent conditionGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!