Petco

I have used your grooming service for my dog leila for over 4 years.
Frequency 4 times per year.. Average cost per visit $110.00,
Mostly I have been very happy with your service.. Until this morning.

I had an appointment for 11 am today.. I arrived at 10.56 am
Jessica was on the phone and kept me waiting for over 5 minutes..
Leila is a 9 yr old german shepherd.. Not aggressive but her size makes her appear intimidating. Another owner arrives with their dog and leila reacted with loud barking and scared this customer. Jessica proceeded to take down info...Info that has not changed for the 16 visits prior... I objected and she decided to call the manager... Caroline the manager was very courteous
And defused the situation. All of this could have been avoided if jessica attended to my arrival promptly.