Menu
Write a review
File a complaint
CB Animal Hospitals Banfield Pet Hospital 13764 W Bell Rd, Surprise, AZ, 85374, US
Banfield Pet Hospital company logo
Banfield Pet Hospital
reviews & complaints
Banfield Pet Hospital company logo

Banfield Pet Hospital

13764 W Bell Rd, Surprise, AZ, 85374, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
9:30 am - 5:00 pm
ComplaintsBoard
J
2:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital - uneducated "doctor"

I took our 4yr old female dog to get a yearly check-up and rabies vaccination. She is very shy and timid (adopted pound puppy). She has had the vaccination before, no problem. She has no health issues & is in great health. The vet said her heart rate was too high and would come back to re-check it after 10 minutes. She calmed down and after the re-check, her hr was "high-normal" (my dog was shaking and quivering each time he touched her). Because her heart rate was elevated, he did not/would not administer a rabies vaccination. I asked if there was a contraindication to a "high-normal" heart rate and the vaccination. He said no, but he didn't want to give it to her in case there's an underlying heart issue. My take-home impression is that my dog is better off contracting rabies and having a very low potential for a heart condition. All states require the vaccination. No exceptions. If my dog does have (very unlikely) a heart issue, she still needs the vaccination.

My Vet friend replied:

Well his attitude mystifies me. I can think of no rational medical reason not to vaccinate an otherwise healthy dog with a slightly elevated heart rate. If I followed that procedure in my clinic, I doubt if I'd give more than one of two vaccinations a month! Most dogs' heart rates are elevated in the clinic. I would suggest either you give him a call and ask for an explanation as to why he won't vaccinate your dog, or find someone who will, and that really shouldn't be too difficult.

Read full complaint
Hide full review