Precision Door Service reviews and complaints 2
View all 24 complaintsPrecision Door Service - Price gouging
AVOID PRECISION DOOR OF ARIZONA - and the Franchisee, Charan.
My garage Door opener quit working, and we all know how inconvenient that is in the summer-time in Arizona. So I called Precision Door because their website stressed honesty and integrity (they possess neither trait). Their website is ### - they did not give me a written quote before beginning the work; when I questioned the amount of the opener, I was told he would knock $100 off. It was still priced $200 over retail. Both the Tech and the woman answering the phone at Precision Door said "Oh our price sheets must be old" - what a [censored] excuse. They charged me $549 for a $349 Liftmaster Belt Drive Opener. Did not write any price for the install so I assumed it was included in the $549, and then once the work was completed wrote $125 on the invoice for installation. Prior to work commencing, I asked about the model without "MyQ Technology", I was told Liftmaster doesn't make it anymore and that all Liftmaster openers now have MyQ Technology. I checked the LIftmaster site - they DO sell belt drive openers without MyQ Technology, and since I don't plan to program it to a cell phone, I didn't need this. I could have gotten what I wanted priced from $249 to $359 - not $549 that I was charged. I was lied to.
Also quoted me $160 for the T- grove rubber bottom seal on the door (which did need replacing). He said the material was better than Lowe's or Home Depot, and was $20 per foot. Same material I find out is only $2.50 - $3.00 per foot quoted from other installers. He never mentioned any additional charge for the 5-7 minutes of labor it took to install the rubber seal and then tried to charge me $75 to install it, and would only come down to $50 when I told him that was absolutely ridiculous.
These people will not quote a price for openers over the phone (now I know why). I was really screwed and charged nearly twice what it would have cost me to have any other garage door service company in Phoenix do exactly the same work and install exactly the same opener. This should have cost $550 "high end" price; Precision Door charged $958.
The only price I was given in writing prior to work commencing was $549. and I was asked to initial the paperwork with only the $549 reflected at that time.
I assumed that the $549 included the install. It did not. My bad for not getting the full charges in writing and doing my due-diligence homework BEFORE calling them. However, Charan should be ashamed of the way he is price-gouging consumers, and the Precision Door corporate office should have 'price controls' in place to prevent their franchisees from doing this to people. Can't figure out for the life of me how Charan stays in business. Must be all NEW customers, because I can't imagine anyone calling them a 2nd time.
I called the company before the Tech began the install (he was just unpacking); no, there was no manager available. I have left two more messages, and nobody has called me back. I should have kicked him to the curb the minute my gut told me "this can't be right". I should never have let him proceed without a call back from the area manager.
In addition, when he was wiring the opener, he cut all the wiring back so far that future techs will have trouble accessing it. Another scame? If I have trouble with the connections, I won't call them back - I will call someone else and if they find the problem is with Precision Doors wiring maneuvers I will go after them for the repairs in court.
I work in the new home industry, and I can guarantee if I do not get a price adjustment, I will open my mouth so wide and spread the word Valley wide to avoid Charan's company at all costs - this is price-gouging at it's worst ... nearly 100% mark-ups on openers and charging 10 times the price on the rubber seal; taking advantage of people; tech who tried to tell me my roller-bearings were bad (nothing wrong with them); tried to tell me the spring was bad (nothing wrong with it) ... scammers all the way through! I also plan to file a complaint with the AZ Registrar of Contractors. What he is charging people is highway robbery - plain and simple, he is a crook.
I should have called around first; a couple calls (yep, two calls) and I would have realized that Precision Doors charges twice what their competitors charge. Wish I would have checked Yelp! It would have saved me a lot of money and regret.
P.S. On Yellow Pages, the owner of the franchise actually had the nerve to rate his own business and give himself 5 stars. Even used his own first name. Unbelievable!
The complaint has been investigated and resolved to the customer’s satisfaction.
Precision Door Service - Selling us something we did not need
We had a new garage door installed and we also purchased new remote openers to be programmed as well. The "tech" they sent out to program the remotes insisted that the remotes didn't work because the sensor or transmitter in garage door opener was broken and that we needed a new one for the price of $350-600 after just spending $750 with the company. He said he had been in the business for 20 years and knew what he was talking about and that we certainly needed a new one. We paid a second company to come out and check the transmitter/sensor and within one minute he had the remotes programmed and working with our existing garage door opener, magically! We called Precision back to let them know and ask that we be refunded the fee to have a second company come out to show us that our remotes worked... We expressed that we felt they tried to sell us something we did not need, of course he refuted, but also refused to reimburse us the $65 fee to have the other company come out and be HONEST with us.
We believe Precision garage door tried to scam us into purchasing an item we obviously did not need. We DO NOT recommend this company.
There are plenty of other garage door companies out there that are honest and i'm sure offer great customer service.
I agree 100% with the other technician. Precision is a bad apple, companies like this have ruined the garage door industry. I have been in this business for 26 years and these crooked commission paying companies need to go. All the techs are trained salesman not honest qualified doormen. Paid on commission and take home 25% of the invoice amount minus parts. The techs have to sucker the customer with upsells so they can make a living and are trained how to ripoff the customer by scaring them with unnecessary parts that don't need replacement. Sears garage doors does the exact same thing, I would know I worked for both Precision and Sears. Scam artists both companies that should be out of business and investigated by consumer affairs.
Not doing any research, I had precision door come out to install a new opener. As soon as the tech got there he told me that my door was trashed and needed new springs and bearings. He could just "tell". He then got mad and said I was being argumentative when I was asking questions. Not that this matters, but the guy had awful grammar.
No need to do business with people like this. I just hope others find out about these guys before using them!
As a recent customer of Precision Garage Door I agree they try to up-sell new spring conversion systems. It is like dealing with a used car salesman. $700 was the amount I paid for changing Wayne Dalton springs to a conventional spring system. The pitch was that Wayne Dalton is out of business and do you want to take a a chance with fixing a system that might not have parts tomorrow? Of course Wayne Dalton is still in business and parts are available at reasonable prices. They also kept pushing a 10 year warranty but when you read the fine print it's only 90 days on labor. I believe the work was performed correctly but it was not cheap and these guys keep pushing expensive parts when they aren't needed.
I was a precision door tech for more than a year. I was pressured to sell a $700.00 package to each customer, maintain a $5000.00 a week sales goal and never tell the customer the whole truth if it would hurt my sales. Precision is an awful company that really should be investigated on every level.
Really, Chris Hansen has been exposed as a fraud? The only thing exposed as a fraud so far is Precision door Service, and that's a fact.
The previous post was obviously created by a competitor of Precision Door Service. Precision had been in business for nearly 10 years in the valley and is growing, in a down economy, because they take care of their customers. As a result the competitors are loosing business and using underhanded tactics and making false accusations about Precision. And if, in fact, Wayneintexas you were a Christian you would not have made this hateful comment. Precision Door Service is a family owned, Christian business. As for Chris Hansen of Dateline, he has been exposed as a fraud who is only interested in making sensationalized productions to boost his ratings. Please don't hesitate to call Precision Door Service. They will fix your problem right, and stand behind their work.
Everyone in the Phoenix area garage door industry knows that Precision is the worst company in the valley. We just pray each day that no one calls them, because they are going to get cheated if they do. Precision gives the whole industry a bad name, but the state lets them continue to operate. Their unethical business practices are very common among foreigners who come to this country and do not have Christian values. The other bad guy in the Chris Hansen video seemed to have an eastern european accent. I am glad that Precision got caught in this sting. Now the consumers will know what the other companies in the valley have known all along, " If you want to get screwed, call Precision." Note: The opener the Precision tech tried to sell that lady in the video for $525 is sold every day all over town by other companies for $350, and if the board was really bad, that could have been replaced for about $150. I do not know if Muslims believe in Karma, but something from above sure made them look real bad in the eyes of the public. Maybe this is some sort of Devine payback for all the good people that they have cheated. Good luck in the future, Precision Garage Door Service.
This company is absolutely trying to scam their customers. I agree with all of the above complaints and will not use their services in the future.
The internet is full of complaints for Precision, they are the worst of the worst. Just pure ###.
I have said this on many threads and I will say it again for all of those who do not know it, Precision personel are trained and tought to never ever admit guilt, they are tought how to turn the problem around and appear to be your (the home owner/complainer) fault, and they NEVER NEVER NEVER refund money back for any reason.
Not to worry though every Valid company out there is watching the date line smackdown of Percision and saying FINALLY somebody has shown the world what we have been trying to warn the public about. I will tell you now they are definatly not the only one out there with out scruples but in all my years in the industry they are the worst because they are organized and because they sell it as a franchise they can claim it is just a rouge tech or franchise. but in practically every city they are in you hear the very same complaints about the very same franchises. Where I live thier goal is to sell the customer a 700.00 dollar spring change even if the call was for an operator issue like the sensors deal on dateline, they will just convince the customer that they cannot address the operator issue untill the door is working properly and the only way that is possible is to change the whole torsion system, really? if you are interested in more complaits from this company just check this site there are several under precision.