Huddle House reviews & complaints 1
View all 315 complaintsHuddle House - Horrible pickup/dine in
I ordered for pickup. After waiting there for 30 minutes on food, I asked to speak to the manager and requested a refund. The entire time while waiting, I observed the manager standing and talking in the back of the restaurant the entire time the rest of the staff struggled. As I spoke with the manager about my refund, she informed me it would have to be refunded by the district manager being that I ordered online through Google. I then let her knew, I had observed her talking the entire time while I was waiting on my order and that it would be in her best interest to actual assist her staff. After waiting for about 15 more minutes, I changed the order to dine in so my kids who were waiting in the car could eat as soon as possible. We came inside and the food was finally delivered to the table. To shorten this, the hispanic waitress then decided not to fix my children and I drinks, mainly bc they were not ordered on the ticket and I showed attitude for her saying she could ring the drinks up even though I had waited for over an hour for 3 small meals. I then had to go out to my vehicle and get 2 bottles of water so we could have something to drink with our meals. I didn't even touch the French toast, I was so upset from such bad treatment. There were hair particles around the rims of the fruit bowls. It was just an entire mess. My family and I don't expect to be treated like this. Leadership and customer service values are not well in this new location. I expect to hear back from someone and would like my money back. I will also be doing a review on Google. I can be reached at [protected] or by email at [protected]@gmail.com.
Desired outcome: Refund, Better Customer Service
Latest Huddle House Reviews
I’m an employee wrongfully terminated Huddle House Staff Huddle house in FarmVille VA is either shut down do to maintenance issues, computer issues or the food is not cooked right Unauthorized credit card charges Management and staffElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!