T-Mobile USA

On july 1, 2019, I entered the metro pcs store< also called cell touch 1837 @ 1837 center point pkwy, center point, al 35215; (205) 874 — 9575, emp id: evelyn, this young lady (i'm being nice) immediately started to try to force 4 phones on me. I repeatedly told her I was there to transfer my t-mobile over to a metro pcs account. Repeatedly she wasn't listening to me. She went from 4 phones to 3, or 2 for $115 per -. I explained to her I had already been to the roebuck pkwy e branch, & she told me to tell the new branch she had already checked my phone & it was ready to transfer to metro pcs account. She insisted it wasn't true an I would have to select another phone (alcatel 7, & I could get another phone for whoever I choose, again she said I couldn't use my samsung j3 that had been just paid off. Finally, she said i'll check & came to the same conclusion: no she could not! A young gentleman told her to hurry up. I then became the "puta es el infierno"-"[censored] from hell said evelyn in spanish & a n* (i'm native am), after that said she who wasted her time. She was ready to check me out, but the bill came to $85.92 (to me a $50 plan). I asked her why it was so high which she insisted was my cost for changing phones & a new sim card. When I got home I read the receipt & became more than fuming. I said $50 plan for one so many times, the same man came over & told her to wrap it up; others are waiting. Two weeks after that I was getting mobile calls from their location several times a day. Evelyn stated I would have to wait 12 mos, to change my plan! I went back & spoke to the man who told her to wrap it up, he told me he'd accept a payment of $50 & change my plan when my bill was due. My phone was cut off 07/28/19. I have tried to pay online but she didn't give me my passcode, nor ask me a security question. Therefore I couldn't pay online. I would have gone back by now, but I don't own a car. I'm referring her & this branch to the eeoc, the ethics committee!, until then i'll have to wait to see if this complaint will force them to refund the extra charge, provide pin #, allow me to answer a secret question & correct the spelling of my name, with an apology. (also the man told me to ask for him & wrote his name as"zaid" but he is hispanic. I would appreciate you immediate assistance. Az