US Airways — Laptop stolen from luggage
On February 22, my laptop was stolen from my suitcase on a U.S. Airways flight from New Jersey to Oakland. I contacted the airline immediately and filed a complaint, including all the information they requested: complete details of my flight and the stolen item, proof of purchase for the laptop (a MacBook Air that cost me $2, 000), etc.
After keeping me waiting for a month, U.S. Airways sent me a form letter telling me that it does not compensate for laptops. I don't know what to do about this. If they have a policy of not compensating for stolen laptops, why couldn't they have told me this a month ago instead of making me jump through all these hoops? And what, if anything, *would* they compensate for?