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Unrestrictedownloads.com review: fraud 56

C
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11:47 am EST
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I wanted to download a film, as advertised on Google. I went on their site, signed up for what I thought was a 7 day trial for $1.99.
I received an email saying I'd been charged over $55 for a bunch of things besides this.
I called their number (who knows where in the world), and was told I didn't "un-check" these things, and there was now nothing I could do.
It would take 5 to 10 Business days (that's 2 weeks, folks), to get a refund, except for that original $1.99 .
I called PayPal, they said the company could just stop the whole thing, since there had been no payment made yet.
I recalled the company, asked for a Supervisor, got a big story, got mad, and was hung up on.
I called again, got a nice person, who said the refund should come sooner, which it did.
Meanwhile, I have attempted on MANY occaisions to use my 7 day trial, which I paid for, and KNOW WHAT?
I CAN NEVER LOG ON, NEVER DOWNLOAD ANYTHING!
I JUST GET PAGES SAYING NOT AVAILABLE, PAGE DOWN TRY LATER, ...BLAH BLAH
You get the idea.
This is a complete SCAM!
Google should knock them off right now!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More Unrestrictedownloads.com reviews & complaints

Unrestrictedownloads.com - Non response to emails 4
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The complaint has been investigated and resolved to the customer’s satisfaction.
Unrestrictedownloads.com - Prepare to lose money and your computer 1
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The complaint has been investigated and resolved to the customer’s satisfaction.
56 comments
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Yolanda Izquierdo
, US
Sep 12, 2009 3:23 pm EDT

This site offers downloads for $1.99 as a 7-day trial, then charged me $27, and now does not give me access. It is a total fraud, and I have filed a complaint with my credit card company to dispute the charge.

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dupreezjean
, ZA
Sep 05, 2010 8:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just reversed the charges with my bank for 31$ and stopped my card, consultant said that charges can still be banked by the fraudulant website. I googled a game and was directed to a website that seems kosher, i dont mind paying but the game isnt available on the website. What the hell kind of world do we live in where banks make it easy for fraudsters to rob us. Babylon is getting me down !

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hlyons
Whitby, CA
Dec 28, 2009 9:22 pm EST

paid the yearly fee 24.00 for unlimited downloads, now get get on access web site, what do u do next
have receipt paid mastercard but call them and mastercard cant help

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DeanieBeanie
Wollongong, AU
Sep 01, 2009 4:42 am EDT

First off it 'denies' you access, then asks you to register and pay a 'one off fee of only $1.99 for unlimited downloads over a 7-day period'... only to lead you to a fake P2P program download and not an actual torrent! Complete waste of time and money if you ask me. Stick to PirateBay.org and isoHUNT.

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marcel j deault
Ajax, CA
Jun 13, 2010 5:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

on 12010 ordered 360Pro prod: however, upon reviewing the same day, I cancelled my order & requested refund ...they keep promising me that the refund will arrive in 5 10 business days ...it is now June 13 & still no answer

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Wolf12345
Dickson, AU
May 19, 2010 8:32 pm EDT

Same as the other complaints. Charged 4 times more than they should have - the only thing they seem to supply are links to freeware etc - most of these don't even work on my computer.
Stay away from these guys!

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victim 09
Gold Coast, AU
Dec 20, 2009 10:01 pm EST

u cannot download jack[censored] from this site they r committing id fraud from the programs they install

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gakoka
, FR
Jul 20, 2009 5:15 am EDT

unrestrictedownloads.com and Csinfohome.com
this is a fraud
id 175832090720003436390
I was expecting to be charged 24.88 € as I was registrating when I saw that I would be charged 65.19 €. I tried to stop the registration but it was impossible.
It is impossible to contact unrestrictedownloads.com so I sent a mail to Csinfohome.com. I do not know if I' ll get an answer.
I want the registration to be canceled and my money back

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kunal21
, IN
Sep 15, 2010 1:43 pm EDT

Hi,
My name is kunal. i was looking for a e-book on the internet and i saw that unrestrictedownloads.com is providing that book but when i bought the product and got the access of it i saw that book was not availaible on it and they were showing it that they have, now this is ridiculous and pathetic. Please i need to get my money back.guy please refund!

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fionagogogo
act, AU
Mar 02, 2011 7:01 am EST

Hi, I did the same thing as u, it was freaking terrible.
which number did u call to get the refund back?can u tell me?Have u got the refund back now?
I want the refund back right now!The number they provided on the web do not even exist.
thx.

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lawrencewty
Sydney, AU
Dec 14, 2010 12:27 pm EST

I was also scammed just today. i agreed on a transaction about only AUD$5 but i was charged for AUD$62. well i know it could be hard to get it back but im just wondering if they are gonna take more money from my credit card or this is it?! otherwise i will get a new card. those who were also defrauded please tell me if they charged you more money after the first transaction, please!

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Jake Martin
, CA
Dec 02, 2010 2:06 pm EST

Their address is 4700 De La Savanne, Suit 210. Montreal, Quebec. Their phone number is [protected]. I know two extensions: 299 and 221

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kimathews
Louisville, US
Sep 10, 2010 2:30 pm EDT

yes this so true, but the thing that bothers me the most is where the hell is the site, you cant log onto rapidshare because thats the scam page then they tell u to go to unristricted downloads.Thats when you see its a scam im pissed because i cant log onto the site.SCREW u rapidshare hope the 37.76dollars feeds your family while youre incarserated..Thats what happens to [censor] companys that take your money, sell your imformation and move on, any son of [censor] that emails me will go to the junk pile and i will email and tell everyone about your f-up site...i believe in karma..wait for..wait for it

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boomsd
Calgary, CA
Sep 06, 2010 3:18 am EDT

Corrections (nice people. So and gets cought) sorry it's very late.

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boomsd
Calgary, CA
Sep 06, 2010 3:10 am EDT

Hi my name is Scott well seems like I’m posting on this message. You all ready know what happen what i just did less than 5 min ago was called up capital one up and they told me the same thing I could not stop the charge from going through. But they did flag the transaction and if this little [censor] from my home country of Canada try’s to charge anything else to my card it won't go through. So I am only out 23.88 which is my own stupidity but I do feel bad that this con artist is operating in my home country and I know this does little to ease what has happen to all you nice. People so on behalf of Canadians I am very sorry and let’s hope this little [censor] get got very soon and he gets what coming to him.

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rbros11
, PH
Aug 28, 2010 6:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Alert! Fraud! Beware...I just registered to unrestrictedownloads.com site yesterday August 28, 2010 but it seems
that you cannot download 10x faster compare to other sites. I used my visa card already but i cannot longer complaint anymore...hoping anybody can do something to stop this site for unscrupulous act and be punished in accordance to cyber law. anonymous

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TOMBOY 51
, IT
Jul 08, 2010 9:52 am EDT

NON HO ACCETTATO I TERMINI DEL CONTRATTO PERCHE' NON CORRISPONDENTI A QUANTO DA ME VOLUTO QUINDI SENZA ACCETTAZIONE NON POSSSONO PROCEDERE. hO USATO UNA CARTA DI CREDITO VUOTA SOLO PER DISPETTO.

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kiwibaby
, NZ
Jun 03, 2010 4:05 am EDT

i want my money back from this fake site my 89.60 nz

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kiwibaby
, NZ
Jun 03, 2010 4:04 am EDT

i want my money back this site is fake... $89.60 nz back in my account fake site

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Bill_toronto
North York (Toronto), CA
Jan 26, 2010 8:35 am EST

I got the full refund!

Here was my reply to the ticket that asking me what was the issue:

**************************************
I believe you are aware of these issues, but just in case you don't know, I summarize them here:
1. Fraud advertisement for service.
2. Does not provide actual option to change, terminate its membership.
3. Does not notify consumer for agreement extension
4. Does not notify consumer after extra charge on to credit card.

Overall, it is a violation with Canadian consumer protection act. I am looking for refund on this. Thank you.
**************************************

I spent a good time to read the consumer protection act. there is a Ontario amendment of consumer protection act, which described exactly how online agreement should be extended under consumer's awareness.

Sorry for drag these long postings here, hope this would help you to spend less time to sort this kinda things out.

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Bill_toronto
North York (Toronto), CA
Jan 20, 2010 1:08 pm EST

OK, Further info about this fraud business practice:

Marketbill.com or MARKETENGINES.COM or cashengines.com are located at:

4700 De La Savane, Ste 210
Montreal Quebec H4P 1T7
Canada
Phone: [protected]
Number: +[protected]
Fax: +[protected]

and

4700 De La Savane,
suite 310
Montreal, quebec H4P 1T7,
[protected]

http://marketengines.com/aboutus.html

The company is taking money from all his affiliated sales all over the world but try hard to return all refund requests. it stated in they Features, "We fight for your business – lower refunds" "Lower refunds translate into higher profits" very true. lol
(see http://www.cashengines.com/features.html)

Organization contact Person on file are:
Duckett, Jean-Francois
[protected]

Dadoun, Dave
[protected]

fax-no:[protected]

To file complain in Quebec, Montreal:

1. The Better Business Bureau of Quebec in both English and French
http://bbb-bec.com/main.cfm?p=230&l=en

2. Quebec's Office of Consumer Protection (CPB) in both English and French
http://www.opc.gouv.qc.ca/Webforms/PES/PlainteEnLigne/Informations_En.aspx

3. FBI Internet Crime Complaint Center (IC3)
http://www.ic3.gov/complaint/default.aspx

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Bill_toronto
North York (Toronto), CA
Jan 20, 2010 9:52 am EST

I filed complain to Quebec BBB, Canada at:

http://bbb-bec.com/main.cfm?p=230&l=en

For the company that behind call center [protected]) which listed their phone numbers at member support area.

Market Engines
4700 rue De La Savane, Suite 310
Montreal, Quebec
H4P 1T7
Canada

Apparently, BBB is asking me for their contact email or fax, I can not find these info anywhere on all related website that I searched. If you know about it. please post here or let me know. thanks. bill @ toronto

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samabcd
, US
Jan 20, 2010 7:56 am EST

I did same mistake, I wish I could read before I made final purchase for trial period. On web it appears $1.99 for 7 days but they charged me $12.85 for 7 days. I called my bank and they said nothing can be done unless payment is posted and we can dispute this later. I got customer care number of unrestricteddownloads.com which is [protected]. I called them up and blasted over them. They said they are going to refund me $10.80 as they took out $1.99 for one day, even though I did not download anything. I am not sure if my money will be deposited in my bank account but I cancelled credit card.

unrestricteddownloads.com is not what they say they are. They have stupidly designed software/website and for your surprise once you logged in you can not see 'logout' button. What a joke!

Thanks for reading and let us keep continue.

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Bill_toronto
North York (Toronto), CA
Jan 17, 2010 10:43 pm EST

Updates on this, after extensive ticket exchanges, the company did not provide their address, but i found out the correct one:

Market Engines
4700 rue De La Savane, Suite 310
Montreal, Quebec
H4P 1T7
Canada

It could be found at:
http://www.411.ca/business/Quebec/Montreal/Market-Engines/4710614.html

Canadian consumer protection law 2002 provide a tool to protect consumer
http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_02c30_e.htm

I am filing a complain with this company with Canadian Better Business Bureau,
http://www.bbb.org/canada/WWWRoot/AskForNewBBBReport.aspx?sq=52679681

I will appreciate anyone who could share your case to me at
toronto.bill1@gmail.com

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Bill_toronto
North York (Toronto), CA
Jan 16, 2010 8:54 am EST

Since I am in Toronto, I am preparing to file a lawsuit against

MarketEngines, Inc.
47000 de la Savane #210
Montreal, OC
H4p 1T7
Canada
Clare

If you wish to support me on this matter, please email me at toronto.bill1@gmail.com
thanks, bill

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Bill_toronto
North York (Toronto), CA
Jan 15, 2010 11:13 pm EST

This is a scam. I filed fraud complain with FBI

http://complaint.ic3.gov
Complaint Id: I1001142009202471

Please file you complains to help yourself and other who suffered this evil.

MP3-PAYMENT.COM, MP3DOWNLOADING.COM and marketbill.com are all operated under

Registrant:
Market Engines
48/4 Amery Street
Sliema
SLMSLM 1701 MT
Sliema, 1701
MT

Market Engines has a related address in Canada Montreal;

MarketEngines, Inc.
47000 de la Savane #210
Montreal, OC
H4p 1T7
Canada
Clare

details about this MarketEngines:

Registrant Name:Stephane Dadoun
Registrant Organization:Market Engines
Registrant Street1:Daniel
Registrant Street2:48/4 Amery Street
Registrant Street3:
Registrant City:Sliema
Registrant State/Province:SLM
Registrant Postal Code:SLM 1701
Registrant Country:MT
Registrant Phone:+356.[protected]
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Registrant Email:domains@upclick.com
Admin ID:ODN-774766
Admin Name:Stephane Dadoun
Admin Organization:Market Engines
Admin Street1:Daniel
Admin Street2:48/4 Amery Street
Admin Street3:
Admin City:Sliema
Admin State/Province:SLM
Admin Postal Code:SLM 1701
Admin Country:MT
Admin Phone:+356.[protected]
Admin Phone Ext.:
Admin FAX:
Admin FAX Ext.:
Admin Email:domains@upclick.com
Tech ID:ODN-774766
Tech Name:Stephane Dadoun
Tech Organization:Market Engines
Tech Street1:Daniel
Tech Street2:48/4 Amery Street
Tech Street3:
Tech City:Sliema
Tech State/Province:SLM
Tech Postal Code:SLM 1701
Tech Country:MT
Tech Phone:+356.[protected]

MP3-PAYMENT.COM -- > 64.99.64.37

IP Address Country (Short) Country (Full) Flag Region City ISP Map
64.99.64.37 CA CANADA ONTARIO TORONTO TUCOWS.COM CO

Registrant:
Market Engines
48/4 Amery Street
Sliema
SLMSLM 1701 MT
Sliema, 1701
MT

MP3DOWNLOADING.COM 62.213.100.3

Registrant:
Market Engines
Daniel
48/4 Amery Street
Sliema, SLM SLM 1701
MT
[protected]

Admin:
email : domains@upclick.com
name : Dadoun, Stephane
phone : [protected]
address : Daniel
48/4 Amery Street
Sliema, SLM SLM 1701
MT

http://unrestrictedownloads.com --> 63.243.188.103,
IP Address Country (Short) Country (Full) Flag Region City ISP Map
63.243.188.103 CA CANADA QUEBEC MONTREAL RACK ENGINES

Registrant:
Domains by Proxy, Inc.
DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States
United States
[protected] Fax -- [protected]

hosting:
IP address: 63.243.188.103
Host name: membersredirection.marketengines.com
Alias:
adultmoviesmembersarea.com
thesoftwaremembersarea.com
download.mcetools.com
download1.marketengines.com
download2.marketengines.com
thetvmembersarea.com

OrgName: Rack Engines
OrgID: RACKE
Address: 310-4700 de la savane
City: montreal
StateProv: QC
PostalCode: H4P-1T7
Country: CA
ax-no:[protected]

marketbill.com Customer Service Team
209.200.154.146

Registrant:
Market Engines
48/4 amery street Sliema
SLMSLM 1701
XXXXX, XXXXX ---
MT
[protected]

Domain Name: MARKETBILL.COM

hosting:

IP Address Country (Short) Country (Full) Flag Region City ISP Map
209.200.154.146 US UNITED STATES FLORIDA HOLLYWOOD PROLEXIC TECHNOLOGIES INC

Domain Name: PROLEXIC.COM
Registrar: GODADDY.COM, INC.
Whois Server: whois.godaddy.com
Referral URL: http://registrar.godaddy.com
Name Server: NS1.PROLEXIC.NET
Name Server: NS2.PROLEXIC.NET

trace root: unknown.prolexic.com
Registrant:
Domains by Proxy, Inc.
DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States

Domains by Proxy, Inc.
DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States
[protected]

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Kuzia
, CH
Jan 07, 2010 6:58 am EST

Please also additional information for those who are interested.

I had the same story, was debited 58.31Euro !
I got the message from noreply@mediadome.ru for this debit.

http://www.mediadome.ru/ContactUs.aspx

Starokalujskoye shosse, 62/1
Moscow 117393
Russian Federation

e-mail: info@mediadome.ru
No any phone, no other links working... !

domain: MEDIADOME.RU
type: CORPORATE
nserver: ns1.nameself.com.
nserver: ns2.nameself.com.
state: REGISTERED, DELEGATED, UNVERIFIED
org: "Media Dome" LLC
phone: +[protected]
e-mail: caua.admins@gmail.com
registrar: REGTIME-REG-RIPN
created: 2006.02.07
paid-till: 2010.02.07
source: TCI

org: "Media Dome" LLC
phone: +[protected] - no reply, no call on this phone number

Реестратор: Regtime Ltd (REGTIME-REG-RIPN)
+[protected]
+[protected] - will try to contact the registrator !

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INDU_TEST
, IN
Jan 06, 2010 6:33 am EST

Hello guys,
Dont use this site or pay any thing to this site unrestrictedownloads.com or mp3-paymentgateway.com.
I was charged Rs-1300 Indian Rupees.
It is Absolutely FROUD...

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Mumi
, US
Jan 04, 2010 10:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree what a scam! I wanted a movie and wanted the 7 day trial and also got added charges. Thanks to all of you who are more technically inclined and found the phone # and the IP address. I too will file with the FBI. They kept my money and no service was rendered. If any of us do that we would have to pay back or go to jail, so should they. Also, thanks for the info about the card, I will aks the bank to send me a new one too.

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Laura Wood
South P, US
Dec 29, 2009 11:22 am EST

Very unhappy! I searched for a game download for Mac and was directed to this site. Looked like a day trial for $1.99 and I was wiling to pay that for the game I wanted. I ended up with MP3 and iTunes and not able to get the game also the charge was over $34. When I tried to email them because NO phone # could be found anywhere on the site, the email address was not valid. Finally I was able to contact them through the email confirmation of my membership, I told them of my problem and told them I wanted to cancel, I couldn't get the game, and it wasn't what it said. They offered it to me for less money $20... I said no, it isn't what I want. So then it was a non refundable $4.95 charge. I said, I haven't downloaded anything, haven't even gone through the processes because I didn't want MP3 or iTunes and they said sorry, it was a non refundable charge. I was not happy...what a scam!

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LawLadyinTX
Amarillo, US
Dec 02, 2009 5:39 pm EST

I agree with the person who thinks we should file a fraud report with the FBI. I have.
I cancelled my visa card used in the transaction, then got a new one, and filed an affidavit swearing I had not agreed to the charges above the $1.99. However, these guys are criminals, as they have intentionally misrepresented themselves as a ligitimate business, with the intent to defraud. If all the victims take the same action against these guys, they will go down. Victims can be compensated in a court of law, but otherwise...they just go on doing what they do...stealing from people who believe them. I also had my computer tech remove all the software that had been downloaded through this transaction, and found out that these guys had sneaked in a Trojan file to gather all my information off my computer. So, they are not just guilty of cheating us on this particular website. They have to have reasons for wanting that information right? I'm in good shape now, but I'm not bothering with contacting them anymore, they are criminals, and they won't give any money back, no way. Just turn them in...and file charges against them. They are no better than any of the other criminals I've put away.

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LawLadyinTX
Amarillo, US
Dec 02, 2009 5:30 pm EST

This is fraud, plain and simple. They are misrepresenting their services on their webpage, taking the money, and then you get stuck with crap you didn't even want. Their services are all on the web for free anyway, and all their movies are shareware. However, you can file criminal charges against them with the FBI as another victim mentioned above, and this is what I am doing now. These guys have several different business names, domains and IP addresses to continue their business on innocent victimes. I called my bank and got a new Visa card, then I signed an affidavit swearing the charges were fraudulent. I only agreed to pay $1.99 for a 7 day trial, not a lifetime of crap I didn't need. Their "AWARD WINNING TECHNICAL TEAMS" don't even exist...there are no support techs, and they will block you from the website after you have left a few "Support tickets". If they have no phone numbers listed on their website, no email addresses or contact information other than going to the website, BEWARE! I agree that we all should turn them in to the FBI as a valid scam, running their fruadulent behavior on the internet and who knows where else?

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mtelab
Kearneysville, US
Dec 02, 2009 1:42 pm EST

Ok revision to my last comment... right after I spoke with them (10 minutes after signing up for a 7 day trial fr $1.99) they charged my account $49.83, and $48.82. My bank said they can do nothing (as usual), and to speak with the company. The bank said "I'm sorry but when you hit the agree button, you agreed to the terms. I read the terms. They said NOTHING about charging me these sums, and neither did the company, MP3-down.com, or their channel of money, U-bill.com. I called 5 times and got the same answer. They don't see a listing for these charges.. (this is when I get upset). They are going to steal my money, and then claim they don't even know what I'm talking about?!?! They told me to email the supervisor at supervisor@upbill.com with my bank statement. I have done this and I'm now waiting for an answer.

Here was the text in the my email:

Dear Sir or Mam,

Thank you for allowing me to speak with you about the below transactions. I have included them as part of the instructions received by your friendly customer support team. Please review these transactions and refund these amounts as soon as possible. If the refund is not sent by close of business today, I will receive additional fees from the bank, which I would then have to pass on to you for payment. Thank you for your keen attention to this error, and I hope you have a good week. I understand the billing system is experiencing some technical fallacies, and I can relate to that. Please let me know if you need further information so we can expedite this process. As long as I receive the refund in the time frame mentioned, I will not be required to file a fraud report with the FBI. Thank you.

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mtelab
Kearneysville, US
Dec 02, 2009 8:22 am EST

Just called and they cancelled my account right away. Thanks so much for providing that number ;)

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JohannvS
, ZA
Dec 01, 2009 11:26 pm EST

I got ripped by these people as well. I registered for a 7-day trial for $1.99, to which they added unauthorised charges and charged me $55. The original site I wanted to subscribe to was www.rapid4me.com. From there I was redirected to the unrestricteddownloads.com site.

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Linda T.
Ferndale, US
Oct 13, 2009 7:39 am EDT

I have filed an IC3 Complaint with the FBI and suggest everyone else do the same:

https://complaint.ic3.gov/ctf.aspx

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tony furneaux
tessier, CA
Sep 30, 2009 12:25 am EDT

hi, my sorry story is the same as yours, total ripoff site. tried to cancel, could not, so I will cause havoc with my credit card co, it may be fun, huh realy, but will try, will let you know how I fare. Tony

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argent
, CN
Sep 13, 2009 6:25 am EDT

just have a look...

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Linda T.
Ferndale, US
Sep 12, 2009 8:31 pm EDT

If you want to see something scary, google the IP address, 63.243.188.103. That will take you to a web hosting site, but my guess is that the same person runs ALL 21 plus websites on the account there, as they are all just far too similar to one another not to clearly speak of fraud- freemusicdownload, unrestrictedownload, yourmusicaccess, etc...

Do please note, I was able to get an email through on two different addresses directly related to the financial accounts of unrestrictedownload.com, and they have not- at least did not immediately- bounce, although I do not know if it will do any good in the long run, or not. Plus, there is nothing to stop them from bouncing the messages back to me after they have been read. Still, it might be worth giving it a try and I'll let you know what happens from my side of things:

The email addresses are:

info@MYMP3DOWN.COM

customerservice@MYMP3DOWN.COM

Note that it seems to be case specific. (And don't forget that phone number is [protected].)

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Linda T.
Ferndale, US
Sep 12, 2009 7:50 pm EDT

After I closed their website once, it will not open again. One good thing about my bank, though, and that is that they will not allow any transactions without a phone number attached, which they always display on my online balance sheet. The number attached to the charge for unrestrictedownloads.com is [protected]. I called and, of course, they do not take calls on weekends, although they said that they are available 24 hours a day by email. Of course, they did not state just what that email address might be, and all of those that I have tried thus far to cancel this mess simply bounce right back to me.

My sister is an FBI agent who works with electronic consumer fraud, especially that coming out of Canada, which is one of the worst countries of all, even worse than Africa for this sort of thing. Does anyone have an email address or online address that will allow access of the account?

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