The complaint has been investigated and
resolved to the customer's satisfactionResolved Universal Premium Fleet Card / Fuel Man — Not a good company to do business with
resolved to the customer's satisfaction
I would never recommend using Universal Premium Fleet card also called Fuel man to any of my other business partners. Their own customer reps don't even know how to help you or answer question and they are very rude and condescending. I called and it was escalated to a supervisor and it took her two days to call me back, and fix the problem at that time I ask for my ending balance and told her I wanted to pay it off and close the account due to their inability to either train their folks or their allowance of them being rude to their customers, and this happened on several occasions. Then after I paid them off and closed the account the next billing cycle was one week after I closed it, all the sudden I have late charges of $86, I call in again and the rep can't tell me why again, I paid the bill 2 days before it was even due, and again it's being escalated to a supervisor due to the customer service reps can't help me. I'm at my wits ends with them and will never work with them again, I would tell anyone who needs a fuel card to use Wright Express they are awesome. These people suck!!!