Uniters review: Uniters North America

I am writing today concerning our “5-year warranty” and the claim(s) we are being denied for. Let me first tell you that the first claim we filed was on April 8th 2026. For both claim(s) we had to file the claim and then send pictures. The first claim C3294804, we went back and forth through email, never able to talk to anyone. Sometime in the beginning of May 2026 we were informed that an adjuster would be coming to our house to inspect the damage. He came around May 15 2026, took pictures, and the whole visit took less than the bag of microwave popcorn I was making.

We went on vacation for two weeks after that and no one was in the house until May 30th 2026 and when we returned, there was more damage. After several emails I finally got a telephone number where I was told my claim was completed and not covered because “its normal wear and tear” These couches are literally busting at the seams. All of the damage is on the seat of both couches and on the seam. This is poor workmanship. We paid over $5xxx.xx for the set, it is almost four years old, but normal wear and tear is ridiculous. We have no pets, no children, and we usually only sit on it on the weekends, because we work. All of the damage was small but since it’s been almost three months, damage doesn’t fix itself and if not taken care of, GETS WORSE!

So, I emailed again…. they sent me an email to repeat the whole process over, filing out the form, sending pictures and were assigned a new claim number- 01-195541. About a week after we submitted the new claim, we received an email that said this claim was also being denied because the lapsed time between the damage and submitting the claim!

They are just coming up with reasons to deny the claim(s), its crap! Even if there was an accident, which there was not, its covered, its listed on their warranty. See below.

We are at a loss as to what to do and that’s why I am reaching out to you. Any assistance you could provide, would be greatly appreciated.

Frank and Bobbi Chandler

17016 Turtle Hill

Milford DE 19963

[protected]

Company we purchased the living room set from

THEATER SEAT STORE

T: [protected]

E: [protected]@theaterseatstore.com

Warranty Provider: Uniters North America
Website: https://www.uniters.com/contact
Phone #: [protected]
Policy #: 01-195541

Since I sent the email the warranty company has responsed.

Interiormark, LLC Service Center - update to your claim C3294804 of 04/15/2026
Inbox

Warranty Service
Fri, Jul 3, 4:02 PM (4 days ago)
to me

WarrantyService
Dear Bobbi Chandler,

It appears this claim is completed and will no longer receive incoming emails. If you wish to file a new claim or have any other questions, please login to your service center account.

View My Claim

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