The complaint has been investigated and
resolved to the customer's satisfactionResolved United States Postal Service — mlps minnesota post office employee - management misconduct-discrimination complaint
resolved to the customer's satisfaction
TO: Whom it may concern!
CC: United States Postal Service
475 L’Enfant Plaza SW
Washington DC [protected]
Attn: Manager Natalie Sorvari & Mary-Joe-sarcastic and condescending attitude
CC: Northland District consumer affairs-unresponsive!
100 S. 1st street room 121
Minneapolis, Minnesota [protected]
COMPLAINANT: Mr. P. Tejeda
Private Practice Investigations
P0 BOX 600332
E. St. Paul, Minnesota 55106
Discrimination employee misconduct complaint re: Location One
Seeger Square post office
Seeger Square E. St Paul, MN. E. St. Paul, Minnesota [protected]
Spanish employee misconduct: Jesse clerk #20
Discrimination employee misconduct complaint re: Location Two
Eastern Heights, Oakdale location (Bob) & older Caucasian window clerk Linda-verbally loud, defensive & rude! Oakdale, Mn location Supervisor Mr. Iverson
Summery: On 9.30.2009 I attempted to go to this post office location to purchase some postage stamps for my five letters. Postal employee Jesse rudely and discriminately, disrespectfully greeted me! This is my third appearance at this location, which is connected to this small strip mall storefronts that also house/lease Rainbow foods grocery store.
Jesse seemed to be in an ornery, foul impatient mood and was also argumentative and defensive with me!
Addressing me as a child or animal! On further note Jesse also smelled like he needed a bath as he is an extremely oversized male that sits in a chair at the customer service window all day with an ornery and stern attitude. Customers/citizens should not have to be subject to this type of discourteous misconduct and or behavior.
This is the third post office within less then a years time around the E. Saint Paul Minnesota area that has been getting numerous complaints and negative ratings with it’s management/supervisor/employee customer relations and discriminatively run business! Including the Dayton’s Bluff location & Eastern Heights, Oakdale Mn. window teller (Bob) verbally calling a Caucasian woman customer stupid in a joking disrespectful manner! Bob seems to frequently be in a defensive, stern mood during window customer transactions with other selective customers as well from time to time.
Furthermore, at the Seeger post office location when I asked for a manager or supervisor on duty I was rudely and sarcastically given a name of Charlie. However, this man was unavailable for customer complaints/concerns at the time…So when I got to my home/residence I attempted to call customer service hotline for the USPS @ [protected] Unfortunately, this number and department customer service computer’s were allegedly down, at the time, only to file a complaint, not to purchase postage and or track or to ship a package! I was told to call back later that night or tomorrow to file a consumer complaint.
As of receipt of my/this original complaint over a week later after submitting a verbal complaint to Minneapolis Northland district Consumer Affairs manager Mrs. Natalie Sorvari t: 612.349.4401 who was to return my calls regarding a previous complaint months ago and never did! This Location and office/department has been recently unresponsive to my letters. However, I did manage to file another verbal complaint the following day over the telephone with a familiar over sarcastic woman by the name of: Mary-Joe hotline t: 612.349.6388 f: 612.349.3512
Please properly, investigate
Sincerely and respectfully a concerned customer/consumer Mr. P. Tejeda
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