The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
UMG*MERCHANTTEC HSOLUTUnauthorized transactions from bank account

I'm a small business owner and sole owner/employee.

At no time did the company contact me for its "services" or products. Mysterious, transactions in the amount of 49.95$ labelled UMG*MERCHANTTEC HSOLUT appeared every month.

According the the customer service rep, I had apparently joined my company following a telemarketing phone conversation. Funny part is, I've been in Japan for the period starting several months before this phone call occured... hmmm...

I have given them 72 hours to post credit, the customer service rep danced around trying to make excuses about his supervisor this or that.

Sounds like a scam on the massive scale to me.

Responses

  • Ra
    rajrajco Jan 11, 2012
    This comment was posted by
    a verified customer
    Verified customer

    A charge of $19.95 appeared on my mastercard. I contacted them and they said they will reverse the charge. They could only give me credit for 5 months, but they have been charging for long time.

    0 Votes
  • In
    interioraids Dec 22, 2009

    A charge of $1.00 appeared on my credit card from "UMG*TECHX [protected] IL. I immediately suspected a scam - imagine thousands of $1.00 charges - many might not even pay attention. I will call the number in the AM, and also contact the vendor I made an on-line purchase from on the same day - as it seems to be a suspicious coincidence.

    0 Votes
  • A1
    A-1 Owner Jul 15, 2009

    Same scam was on both my checking account statement and my credit card statement. This happened after order a part online. When I found the debit I immediately called their [protected] number to find out what this charge was for, they said I had requested their service online. Of course, the person on the other end did not speak very good english. I told her no such purchase had been approved and she said a contact would have been made via phone to confirm the purchase. I told her again this had not been approved and that this was a scam and I wanted a full refund. I said on my check account a credit the next day. Not sure about credit card yet.

    0 Votes
  • A1
    A-1 Owner Jul 15, 2009

    My company also was hit by this. After ordering a part online a popup connected them to my credit card. They in turn charged my Business credit card for $49.95. When I recieved my credit card bill and saw the charge, I called and they said I had requested it online and someone would have called me to confirm. I told them this was a scam and I wanted full refund back to my account. I have not seen the refund back to my credit card account but I also found the same scam against my Business Checking Account and funny that same day they sent a credit to the checking account.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.