Ultimate Pet Nutrition review: Ultimate pet nutrition nutra freeze dried raw food

I previously with our last order in the spring addressed the upcoming summer and the temperature concerns and asked if the next orders temperature would be maintained by a refrigerated truck or dry ice to maintain its frozen consistency. I was never answered. We did reorder because my dog at 14 is thriving on the food but we received no notice of date of delivery and THE ORDER WAS NOT PACKED IN DRY ICE AND UPON EXAMINATION WAS PARTIALLY THAWED. I called customer service and was told THEY NEVER USE REFRIGERATE OR USE DRY ICE. MY VET STATED NOT TO FEED FOOD THAT IT PROBABLY IS SPOILED OR CONTAMINATED DUE TO THE BEEF IN THE FOOD. They have not as of today responded to me despite several emails and calls for a return label and refund. I am filing a complaint with the Better Business Bureau also. This food is not cheap and they do not keep their agreements. According to the shipping label the date was 07/06/26 and today is the 14th. I tried to contact Dr. Richter also and no response. We are senior citizens we just want them to make this right and to tell them no vet will agree with them about not using temperature maintenance. I've already spoken to 2 other companies who were appalled about how this food was shipped. My 14 yr old dog could have died. Shame on them.

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