The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Twenty4 Pro PlusUnauthorized Withdrawl

I have no idea what this company is and I know that I did not authorize any payment to them. I just checked my bank statement and I have a pending payment of 22.95 to this company. I did not authorize any payment and frankly would like to know how they obtained my information in order to bill me.

I have tried calling the number that appears on my statement and it is some sort of protection company and it wants me to enter either my account number with them (which I do not have) or the credit card number that I used to sign up. The problem is I never signed up and I am not going to enter my credit card number. The system is completely automated and you cannot talk to a real person.

Responses

  • Si
    SirAlex Nov 17, 2009

    I signed up for Signed In – My Intelius and it had something to do with this (twenty 4 pro plus). I just noticed it on my debit card online statement. I called the 800# and didn't not give any information and after 3 times they asked me to input info I didn't then they answered. I gave them what appeared to be an order number on my statement before the 800# and it pulled up my so called account. It's for watching your credit and other misc items. I said I never signed up or ask for this. I told that operator to credit my account and cancel this account.
    It's actually total BS that this company is doing this...Their Punks!
    Hope this helps...

    Alex

    0 Votes
  • Jo
    joemax34 Nov 17, 2009

    Twenty4 Pro Plus this company has been charging me for months i dont even know who they are. i found 4 charges.

    0 Votes
  • Jo
    joemax34 Nov 17, 2009

    i just noticed 4 charges from this company

    0 Votes
  • Ja
    Jane Hathaway Oct 19, 2009

    I was also charged $24.95 per month. I have never ordered anything, or ever talked to these people. They are hackers of some sort, and scamming peoples cards. Beware of these guys, they are slick.

    0 Votes
  • Ig
    igotxthafunk Oct 07, 2009

    Hi there, I finally decided to call my credit card about the Twenty 4 Pro Plus charges, as I had always thought it was maybe a finance charge related to my credit card. Well, as you can surely tell it is not. I called my credit card company and they told me the number displayed with the charge. I called the number and I did have to enter in either my phone number, credit card number, or membership number in order to get answers. I do believe if you don't enter any of them, someone will come on the line. If not, try going with the phone number. Either way, I was able to speak to two different people, one of whom canceled my membership, and the other answered my questions as to how I came to inherit this "membership". Basically, what it all comes down to is that I will have to be more careful about what sites I am ordering things from. They told me that when I purchased something from Intellus that it automatically came with a 30-day free membership, which if you do not want you must call to cancel within those 30 days to avoid being charged. I'm assuming Intellus is not the only company to have this kind of thing with Twenty 4 Pro Plus, so in the future we will just have to be careful and read ALL the fine print. Best of luck to you...they squirmed almost 350 dollars out of me by the time I truly noticed.

    0 Votes
  • Sd
    S dot Sep 25, 2009

    I'm having the same issue, just noticed it on my statement for the last three months! Let me know if you figure anything out, I just disputed the charges on my Citi card so I'm not sure what to do next.

    0 Votes

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