Tri Clear review: Unauthorized charge to card & damaged product 92

Greetings!

Please contact Triclear Customer Service if you have not received resolution to your issues. We are truly a Customer Centric Company and would like to provide resolution to your issue.

M-F 6:00am-5:30pm PST
Sat 7:00-3:30 PST
[protected]

Sincerely,

Gretta Von
TriClear Customer Service

I ordered the trial on a friday. After reading this bored I decided to cancel and call the Customer service # before my trial even began. They sent me an email to explain how to resend the product. and this is what it said,

"You have cancelled during your free trial period and will no t be charged if you follow the directions below:

Please mail the ent ire product to:

TriClear Returns
PO Box 1699
Suisun City, CA 94585

BUT WAIT, before you do that, let us tell you about today&rs quo;s amazingly reduced rates and more about this terrific program:

1 ... We encourage you to keep the 30-day supply, Why spend money on postage or go through the trouble of going to the Post Office and sending it back?

For the terrific price of only $29.95 you get the most comprehensive way to combat acne without a prescription! TriClear's three step process i s a proven path to clearer skin.

2. Keep the first months supply at t he full price $69.95, and we will send you a second months supply for FREE! That is an instant savings of nearly $70.00!

Give us the opportunit y to show you how TriClear is unlike anything else out on the market. We gu arantee that you will not find TriClear’s patented QuSome delivery te chnology anywhere else!

TriClear is really an amazing program and we know you will find tremendous value in it!

If you would like to take one of the options above or if you have any additional questions please con tact our Customer Support Center.

Regards,

TriClear Support
[protected]
Monday-Friday 7:00am-5:30pm PST
Saturday 7:00am-3 :30pm PST"

Luckily I'm just going to return it

Tri Clear is a complete SCAM! The product doesn't even help my acne. Usually acne products I use, I can see some results or it's evident that I am using the products on my skin. Well with Tri Clear my skin looks the exact same. When I use Tri Clear, my face doesn't feel exfoliated at all! I noticed how the product kept coming to my home back to back. I finally decided to check my billing statement and noticed a charge from Tri Clear in the amount of $76.90! I only signed up for the free trial, but they keep sending me packages! The website doesn't offer any contact information and on the package there isn't a return address! This company needs to be stopped. I am going to call trouble shooter with ABC News Channel 11.

READ THE ###IN TERMS AND CONDITIONS YOU STUPID ###S... Whenever I order something from ebay I READ THE ###ING TERMS OF THE SELLER. Once you pay someone or order something, you gotta know the rules of the game. If I came up to you on the street telling u to sign your name and credit card number you WOULD READ THE CONTRACT I was putting in your face! Seriously, ### off you ###s...

I order a free trier also to pay for only shipping and handling but my account was charged for over $70 this is crazy. and please refund my money.
Roseline

I got the free trial for my daughter who lives about 175 miles away from me. I too was charged $69.95 for "free trial" and then began receiving shipments every month, none of which was explanined to me when I ordered. Since we have been in the process of moving, I was not able to call about returning the 4 boxes I received that I did not want until today. I was told they would only take the last 2 back, even though they are unopened and completely resellable. Makes me wonder how long the stuff would actually last.

I'm definitely going to call the attorney general in California, and the one in Texas where I live. Surely something can be done to keep these con artists from continuing to operate.

TRICLEAR IS A LIAR! I THOUGHT I ONLY NEEDED TO PAY SHIPPING AND IT CHARGED ME $70! I CANT BELIEVE THIS!

I was hit with the same thing as well. I paid the 6.95 shipping fee and was charged 69.95. When I called and asked they told me all I could get back was 40.00. I told them I wanted all of it back. These people are impossible to deal with. DO NOT order from them. It defiantly IS a scam.

Thank you guys so much my mom was about to buy that stuff for me thanks for warning me ahead of time and I do agree that proactive works a whole lot better it will work better if you use it everyday twice a day and you will be clear of acne within a week thanks guys I appreciate it good luck to you people sorry about your bank accounts stupid people just trying to get money thats all it is.

What a scam! First they apologize for charging twice on the initial cost (I remember it as about $7). They told me to keep the second delivery free. This caught me off-guard for a charge 3 weeks later for $69.95. This was a promotional for free Skype calls. I've notified Skype to make sure they drop Tricler, called Tricler at [protected] and e-mailed them at support@tricler.com. Finally, I had my bank re-issue a new card (they are also going after Tricler). I did find some use for the product though - it makes a decent lubricant for door hinges.

I was also under the impression that I was getting a free trial and was also charged 69.95. I called the customer service representative and was told that I would be sent instructions on mailing my package back. Never received it. I think that everyone who has had problems with this company should file a lawsuit against them. I know I am.

BEWARE! These guys are hacking into your computers, and helping themselves to your credit info...I never even heard of this product, and it arrived yesterday in the mail...addressed to my 7 year old son! My credit card was charged for the shipping charges, and the address it was ordered from was not my computer...SOMETHING IS DEFINATELY FISHY IN THIS COMPANY! Report them to the Attorney General or consumer Affairs...I did... SHUT THEM DOWN!

Boy, I wish I had found this web site before ordering that junk. Not only was I duped into the $6.95 FREE sample, but then two weeks later charged $75.90 on my credit card. When some dork in their customer service dept FINALLY answered the phone, I was informed of their restocking fee, if I returned the unused portion, they will credit me back $50.00. Yeah, I wont hold my breath. They're thieves, crooks, con artists.

I ordered the FREE TRIAL for 6.95 shipping & handling and got charged for the full month - 69.95 when all I wanted was to try the product on my son's acne. When I contacted the number I got from my bank - MY BANK- the lady on the other end could barely speak English and refused to let me talk to her supervisor or anyone that I might be able to understand. I failed to cancel in 14 days of receiving the box that appears to be a trial. There is no number on what few papers come in the box - there is no number on the web site confirmation they send you - BUT... they informed me that there is a number on the back of each of the bottles... who looks at the bottles for a contact number... I guess I will from now on - but please- please - PLEASE boycott this product if you are considering it... you can get the same results else where for a lot less money and no hassle!

I got ###ing jacked by 73 dollar when i never agree to even buy one or anything it happen 3 time now n i better get my money back or your getting sued ..

My 11 year old signed up for a free trial of Tri Clear, with out my knowledge. When the package arrived there was no information or number to call, and my daughter told me she had used my debit card to pay for the postage and it was a free trial. Four motnhs later I received another box, called my bank and foudn out they had debited my account four months for jsut over $70.00. I called the company, and they offered me $40.00 to return the one package I have received. This company is a fraud! The product broke her face out so bad and caused such a rash she had to have antihitimines and steroids, as well as have deep scabbing later removed from ehr face, after only 2 days of using Tri Clear. Thsi is a scam, please do not fall for thier scams, as they offer no way out! I have to change my visa debit card number, as they hit it again just a few days ago.

Thank you very much guys. Seems to me that the best solution as of now is ProActiv. I myself had very bad acne in a period of my life, but I get a prescription cream called benzamycin, and I apply it every night before I go to sleep. I wash my face 3 times a day with "neutrogena fragrance-free original formula" soap. I hardly have any pimples left. It takes a few months until you see dramatic results, but it's worth the wait.

I feel ripped off. I thought I was getting the free trial. I never noticed the fine print. Was charged $69.95 first month and 75.94 the second month. It took me days to get through on the phone... None ever responded to my email... I didn't have a customer #... So how could they track it? Yet I was charged. I never received the product either.

I finally got through when I called immediately at 6 am pacific time. The best the could do, was credit me $69 minus the $9.95 restocking fee. What a rip off. I will be calling the BBB this week.

I am sooo angry! This tri clear company has charged my account $70 every month since february! First off i don't even know who they are and second if i didn't question my bank about the last charge i wouldn't have known about the past charges. It's scary that people can get my account info and do that! From now on i will go over my monthly statement with a fine tooth comb. My bank will only reimburse me two months of charges, so that's five months i cannot get back. I believe in karma. These people will get their just rewards. I too will follow up with the fbi.

I ordered 2 free trials and received both of them within 5 business days. The negative complaints on here are from people who dont read the fine print also if you want to save your self the hassle of anyone overcharging you, go to the mall or anywhere that sells prepaid visa or mastercards and buy a 20 dollar one then by whatever you want on the net without anyone messing with your money. THINK people before buying over the net. I hope you all have learned a lesson, Dont trust anyone on the net who you dont know well, get a prepaid and save yourself the hassle.

I got ripped off three times! I have now had 3 charges to my credit card, When you Call the company it takes 45 minutes for them to pick up , they ask you for your zip code and keep saying one moment please.The next scam is they act like they can't hear you or a bad connection and hang up. This company is a big CREDIT CARD SCAM This has been ongoing now for three months, LOOK OUT I would like to contact the FBI INTERNET FRAUD NUMBER TO SEE IF MAYBE THEY CAN"T BUST THESE CROOKS.

**BEWARE, BEWARE, BEWARE, BEWARE****

Everything posted negatively is what I experienced. The most deceptive, fraudulent company I ever dealt with. My wife ordered the free trial. Next thing we knew our credit card was charged 69.00 for something we never ordered. When my wife called she spoke to a male (S) in customer service who told here that the package was just shipped. He advised her to return it for a credit. Needless to say the package never arrived. We assumed the the package really didn't just leave and they caught it in time. We expected a credit on a card.

My wife called the customer service dept today and spoke to a woman (M) who was very argumentative, and provoked you. She told my wife that it was past 30 days we could not get a refund. My wife told her we did not receive the package. My wife ended up arguing with M. I called back hoping to get someone else. I got - you guessed it - M. Very rude and slimy. I requested a supervisor call me - still waiting. I reported them to better BBB and I am receiving a credit back on my card.

DO YOURSELF A BIG FAVOR, SAVE TIME, MONEY AND AGGRAVATION - DO NOT ORDER FROM THEM - THEY ARE SCAM ARTIST WHO ARE ALLOWED TO GET AWAY WITH IT***

*** BEWARE *** DO YOU RESEARCH FIRST ***

We were charged 69.00 for product we never ordered and never received. When we tried to call customer service we spoke to a women who was rude, ignorant and found this to be a game where they make money by screwing honest people. Their customer service team seems to consist of two people. Reported them to the better business bureau. I called my credit card company and received a credit for the fraudulent charge.

Don't bother calling them. I lost my cool like i never did before (and i worked in customer service all my life).

I am being charged $76.00 biwkly for a product I never agreed to purchase nor gave the authority to company to charge my account.

Please don't order from Tri Clear you will be very disappointed in the free trail offer.You have to cancel within they're time frame of your order. It not the same time frame. They will keep charging you the $69.95 plus...

Here's what happen to me. I cancelled on line. I thought I was in the two week period. I came short 1 day. I contacted them the next day and was told I would get a forty dollar refund.
I had an attitude and had enough of this customer service.

Called the bank a few days ago to hear my balance and couldn't believe that I had another $72.60 charge from TriClear.
I did not receive there product yet.

SOOOO I called TriClear customer service again and told them that I canceled. She ask what day and I told her.

She perceives to tell me I never cancelled and If I keep talking over her I will be hang up on. I ask her if I could have my $ refunded. And she told me about a restocking charge and I can keep the product and have a forty dollar refund. Or if I send it back I would be refunded $49.95. I ask to speak to a supervisor.
She said she was it and these were my options.

I am due a refund that I will not get. I reported my credit card misplaced so I will not have any further unauthorized charges from this scam of a company called TRI CLEAR. DONT ORDER IT'S NOT WORTH BEING SCAMMED!

You all should read the fine print were it says you have 14 days to try it. They never charged my card because I cancelled before the 14 days even though the product has worked better than anything else I've tried, including pro active. I am not willing to pay 70 bucks a month to be acne free not even 30 bucks because, drinking lots of water everyday and a good diet gets rid of acne for free but i guess we all have to make that choice. Dont blame a good company because you failed to read the fine print.

What is wrong with people today? If you want business, you have to be honest with people. Tri clear is not honest. The same thing happened to me with the 6.95 shipping, then the 69.95 charge. I mean, how low can you get? They offer a chance to see if their product can help you improve yourself, then charge you for it. If it really works, it should sell itself, not have to resort to trickery.

It does say that if after 14 days you haven't returned the product, you will be charged full price. I caught a glimpse of it at the last minute. It's pretty underhanded none the less.

I can't believe a company can do this! They charged my account 69.95, and then I tried to talk to someone, and i was on the phone fro 20 minutes... several times!

I bought concert tickets today on TicketMaster website and seen free trial offer and clicked on it and finalized it... Not paying attention... And then realized I was getting into a scam... Tried to call customer service and was on hold forever... Tried to email to cancel and website said... No account found... Faxed cancellation with no response twice... Emailed support twice with no response as yet... Very frustrated.

Not sure what to do next...

Thank you all sooo much for these information. I saw their website/ads and was soooo gonna order. Luckily I searched for reviews and found you guys. I'll stick with Proacitve and jan marini.

My husband tried the trial offer for $6.95, which was paid, then we were charged an additional $69.95. I called to question this 69.95 charge and I was told I didn't return the trial product so there fore my credit card was charged. This is a deceptive marketing ploy. Presenting Triclear for $6.95 trial, implying that you will get another shipment at the cost of $69.95 and never received it!

This is SCAM! Disgusting, Stay clear! Use Proactive it works and the company is honest.

I got referred to this product by someone, and being desperate for clear skin i ordered the product... And now i read this forum... I called rite away to cancel. However they told me the product has been shipped out... I was going to cancel anyway b/c the product is way too expensive. When i called they told me that i can send it back rite away, and my account has been canceled... And if i wanted to keep it, its on sale for 29. 95.. Hmm i don't' know what to do... I'm a student w/ exams on their way no time for this nonsense... I wish i read this site b/f.

Acne is a hard thing to cope with because it's right there on the face and feels like the it's first-- sometimes the only thing, that people see about me.

I'm very angry that the makers of Tri-Clear prey upon people who suffer from it by taking advantage of our physical and emotional pain.

I hope everyone whose been scammed by this company will contact the atty general's office at the site that Kim provided above, and shut this dishonest business down for good.

Beware... Their web site reads: 14 trial with a 30 free supply. When you send it back they charge a restocking fee. Thats not on any of there pages. It's a hoax. Don't walk...but run away fast. You will never be able to cancel this without it costing you. Chance you bank debt # a.s.a.p

I echo all previous comments made. All I wanted was the free trial. I too was charged with the nearly $70 charge ... Buyer beware!

Contact attorney general for Ca. File a complaint. If enough people will i know charges will be filed.

www.ag.ca.gov

Everyone... Please contact the attorney general for the state of ca. If enough people yells & screams. They will be look into and may get charges filed against them. They also use another selling name.

I received I call from them saying if I waited to try tri clear for free and all I was gonna be charged was $6.95. Then I was charged $69.95 on my card. I gave them a call and they said since I got the shipment and didn't cancel before the trial ended I was charged that, but I told them I sent the product back and I wanted my money back.They told me they did receive me package back. So they refused to give me my money back. I was so angry. SO DON'T BUY TRI CLEAR IT IS A SCAM!

For anyone still in need of contact information, I found this on the TriClear website:

Contact Customer Service on [protected] between 7:00-5:30 PST, Monday through Friday and 7:00am - 3:30 pm on Saturday

TriClear Customer Service
PO Box 1699
Suisun City, CA 94585