The complaint has been investigated and
resolved to the customer's satisfactionResolved Travel Zoo — unredeemable vouchers
resolved to the customer's satisfaction
A little while back I purchased 2 vouchers from travel zoo for a manicure and pedicure from dorjon salon & spa in boca raton. As required, I contacted the establishment in order to schedule an appointment. I spoke with "jeannie" who indicated that there are no more appointments available to use my voucher. She stated that "I should've used it by now." I told her that the voucher expiration date is not until october 18, 2011. "jeannie" then advised that she "didn't know what to tell me, but they don't have any appointments available to honor my travel zoo voucher."
I then contacted travel zoo at [protected] and spoke to "anselme." after explaining the issue to him, and advising him that I wanted my money refunded, he told me that I would have to speak to a supervisor. I then asked him to transfer me to a supervisor; he then advised that not a single manager or supervisor was available to speak with me. He indicated that the best he could do was to "put a note in my file and the issue would be investigated." he then proceeded to tell me that at the conclusion of the investigation, "someone would contact me with the outcome." I asked him how someone would contact me if he ("anselme") did not even inquire about the best number to reach me at. "anselme" then told me that he did not say that; that if no one contacted me within 48 hours regarding the issue, at that point I am then to call back. I asked him, "well, am I supposed to call back, or will someone contact me because you are providing two conflicting answers?" at the conclusion of the conversation I still had no answers.
I am very disappointed in the voucher redeeming process. And the customer service via travel zoo was very poor. I have already paid my money for a service that the establishment refuses to honor, and travel zoo is negligent in handling. This is my first experience with travel zoo, and thought this was a legitimate and reputable company.