Toronto Public Library review: Inhumane Toronto Public LIbrary staff

I once was experiencing washroom emergency walking close to Jane/Sheppard library . I was able to get attention of a staff inside locked doors but he did NOT let me go in to use the washroom because it was not opening time yet. This was 5 minutes before opening!

Then 2 female staff came to work & I told them I was having a washroom emergency. They went inside & NOTHING happened!

Door finally opened at 9am

These staff all know me as a regular customer & WOULD NOT let me use the washroom even when I had indicated to all 3 of them I has an emergency!
AND THIS WAS THE VERY FIRST & ONLY TIME I ASKED FOR HELP OF THIS NATURE! THEY WOULD NOT HELP A PERSON IN MEDICAL/HEALTH DISTRESS!

What an absence of human courtesy!

Is this how Toronto Public Library staff use their power to cause a potential personal & social humiliation to a person having an washroom emergency that he has very little or NO control over?