Tommee Tippeeelectric steam steriliser

on the 27/9/2019 our Tommee Tippee electric steam sterilisers LED light stopped working, resulting in us not knowing when the steriliser was on, resulting in a burn risk. The steriliser was purchased on the 26th November 2018 and has a 12 month warranty. I contacted tommee tippee who requested a video for proof, and stated once they received this proof they would send out a replacement steriliser. On the 28/9/2019 I received an email and was advised that they would not send a new steriliser out until I cut the wire to the old steriliser, I explained to them that this would leave me without a steriliser for 5 days and my baby is only 4 months old. They explained that there was nothing else that they could do and were not willing to compromise. I explained that even though the LED light was not working but the steriliser was, cutting the wire would leave me unable to sterilise my daughters bottles. I asked if I could send the image once I received the new steriliser however they refused. They explained as we don't have a receipt then there was no other option, they advised me to boil my bottles but stated that this could damage my tommee tippee bottles. My husband rang back and explained that we have the transaction on our online banking however we didn't think this would be enough for the Argos store. The lady on the phone explained that this meant that the product was no longer tommee tippees issue and we must contact Argos. We have contacted Argos who state that with no receipt they cannot provide warranty. Leaving us now with a product which is malfunctioning and no one wanting to help. We have spent hundreds of pounds with this company and always recommended products, I am so disappointed with the treatment that we have had, due to an issue with a product which is out of our control. Please find attached the video of the product malfunctioning with the LED light no longer working. Product number - 0618GY
Reference number - [protected]

Sep 28, 2019

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