Warning warning Do Not buy a Tommee Tippee Steriliser - READ ALL THE REVIEWS
Before you read on, if you have bought this same product from Tommee Tippee and have received same/similar response from customer service please contact me directly.. now please read on.
Chrystal referred to in the correspondence in the attached is my wife, Tommee Tippee response is still unsatisfactory even after my wife explained over and over again that all care has been taken.
Do yourself a favour, reviews are online for a reason, speak to other retailers such as (big named baby places) this product is inferior, does not meet Australian standards and should be removed from shelves immediately due to risk of causing ill health to your newborn/baby.
I have all the correspondence not once but twice where Tommee Tippee have advised my wife and the same generic Robotic response of "not a problem of Tommee Tippee" see attached.
All care and instructions followed as set out on Tommee Tippee Website, item fails to meet consumer expectation and their response "not our problem, not a warranty issue, too bad, too sad, we have your money now [censored] off and enjoy your rusted/corroded steriliser.
I was given as a gift 7 months ago the Tommee Tippee Closer To Nature Essentials Electric Steam Steriliser and noticed over the past 2 weeks there is some dark black spots building up on the heating mat/pad (Grey circle area) which is the heat pad (see attached). The spots are dark and black and they don't come off, Machine is used on average only once every 2days.
As per Tommee Tippee website instructions!
* As per instructions I add the minimum amount of required water which is 80ml to
* The De scaling process is carried out every 4 weeks as per the manufactures recommendation and as process is followed as per instructions. ie (Empty the steriliser and wipe inside with a sponge or damp cloth. Pour in 1 cup (250ml) of white vinegar and leave for between 30 mins and 24 hours, depending on the extent of limescale.
Pour any remaining liquid down the sink and rinse with cool water, use a sponge or cloth to remove any loose bits of limescale.)
Regardless of how cautious, how tedious, how strict instructions that they provide to ensure the longevity of their product their response is still "not our problem".
Unless you think it's ok for a product whose primary use is water, heat, condensation, gives off a bad burning smell to rust and corrode after 7 months then by all means please treat yourself and buy this product.
Worst part of all is customer service " and I use the word service very bluntly" is based in the United Kingdom, who don't understand the Australian market, Australian conditions, most importantly the ACCC regulations in Australia, why are we as Australians supporting a UK based company who could not care about us as customers??
Anyways as of Wednesday 7th August 16.15pm I can advise that this is not over from my end, I have reported this incident with the ACCC.. it's not about the $110 dollars, it's not about anything, it's now down to principle, don't treat my wife or I like a idiot/s, show some customer service and do right by your customer, reviews like this will continue unless people speak up... ideally I am requesting that ACCC investigate all complaints and have this item removed from shelves and caese sale until the product is fit for Australian climate... I can assure you I have the means to do all I can to make this happen.
Tommee Tippee Customer we service team, your challenge has been accepted.