Tom Wood Volkswagen
reviews and complaints

Safety/warranty issue! Service and transmission specialist detected a jerk in transmission when put into gear during first cold start. Code test detected nothing, test drive after initial start and hear engagement tested fine, however this is a problem that occurs after first cold start in morning and then put into gear and experience jerk or after 1 Hour to 2 Hour restarts while transmission is still warm and engaged into first and/or second gear and experience jerk. Service found a Service Bulletin as follows: SSM [protected] Various Vehicles - 6F35 Equipment - 2-3 Shift Hesitation After Cold Soak (Remember, I explained this is not a hesitation but a jerk in shift 1st to 2nd gear). Bulletin Continued: Some 2013 to 2016 vehicles (2017) equipped with a 6F35 Transmission will exhibit a 2 - 3 shift hesitation on the first few shift events of the day after extended engine off period or cold soak. The hydraulic circuit can partially drain back during an extended off engine condition and could take a couple of applications (2-3 Shifts) to work any air out of the hydraulic circuit . NO FURTHER WORK ON THE TRANSMISSION SHOULD TAKE PLACE FOR THIS CONDITION. Transmission Manufacturer note: I. Problem �" Some Ford vehicles may experience sluggish acceleration or a hesitation feel during a rolling stop, followed by a harsh bump or slip feeling. This can be caused by a design flaw in the 6F35 valve body / 6F50 valve body. II. Solution �" On transmissions originally built for Mercon LV transmission fluid (listed on the dipstick), the valve body will have to be modified by deleting one hole in the valve body separator plate, and removing the check ball in the area of the deleted hole. If this modification is not performed properly, the transmission may experience a loss of reverse or a 2-3 shift flare.

May 29 To Whom It May Concern: My previous vehicle was totaled in a car accident. I purchased a 2020 Ford Edge on Monday May 11. This was also my last covered day in the rental car. On Sunday May 17 the sunroof malfunction and would not close. I live in an apartment and have no garage. I contacted roadside assistance and my salesman. Nothing could be done. It had begun to rain. I taped plastic over the roof. It stormed that night and the wind blew part of the plastic up allowing rain to enter the vehicle On Monday May 18, I contacted the dealership, Tom Wood Ford at 8:11am and advised them of the sunroof issues. I ask to bring the car for repair and obtain a loaner vehicle. I was given a 11am appointment and advised they would see if a loaner car was possible and call me back. I had not received a callback so at 10:22 I called again and was advise they were still waiting to hear back from manager about the loaner vehicle. This was not acceptable. I went out to the car. When I went out to the vehicle, it was drenched. The carpet and seats were soak. The fabric in the ceiling was soaked. The cupholders were half full of water, as well as the console. I contacted Tom Wood Ford again at 10:25 speaking with my salesman, Ervin S. I explained to him all the water in the vehicle and I was still waiting on a decision in reference to a loaner vehicle. He said he would look into and call me back. I stated I no longer wanted the vehicle for fear of electrical damage and water damage. I was advised my only option was to trade in the car. I received a call at 11:09 that they would provide a rental. I took the care to the dealership. While driving, water was leaking from ceiling and under the dash. I advised them of this when I dropped vehicle off. I also contacted Ervin S again and advised him I no longer wanted the vehicle because of the fear of electrical damage. I was provided a rental vehicle approved until 2p Thursday May 21. I had not been contacted about the repairs, so at 9:54a on May 21, I contacted the dealership and was advised my car had been repaired and I could pick it up between 3:30 and 4p. I got to dealership around 4p to be to that the sunroof had been repaired but my vehicle was still too wet and they needed more time to dry it out. This upset me. They had not addressed the water and allowed the water to stay in the vehicle for 4 days. Now, in addition to my previous concerns, I'm worried about rust, mold and mildew. I stated I no longer wanted the vehicle and it makes no sense the water wasn't removed from the car. The service department said they could only fix the car and referred me back to my salesperson. I met with Ervin S, who said again my only recourse was to trade the vehicle. I no longer want the Ford Edge because I am afraid of problems in the future. I found another vehicle (Ford Explore). The issue at this point is they were only willing to give me $29,000 for my Edge that was purchased for $38,150 on May 11. I drove the car for 6 days. I should not lose $9,150 for that amount of time. The total amount I financed was $39,014.68. I could not trade my car for that big of a loss for only owning and driving it for 6 days. I did reach out to Ford Motor Company. My case is #***. They denied my request for a buyback, but did not provide a reason why. However, they did reach out to the dealership to advise them to repair the car. Useless. Today is May 27. I was advised by Ford Motor Company that the dealership is still “drying" my vehicle. I think this is ridiculous and fear there is a potential for permanent damage to the care in terms of electrical damage, water damage, mold and mildew. I do not want this vehicle. As a result of the sunroof malfunctioning, the inside of the car was drenched in rain. Then there was a long delay in removing the water. My wish is that the dealership accepts the car back and cancel the entire sales transaction. Information on Tom Wood Ford: 3130 E 96th St, Indianapolis, IN 46240, [protected]. *** Indianapolis, IN 46250 ***@sbcglobal.net