To Whom It May Concern,
I am being harassed by representatives from Titanium Alarm LLC. I ended my 2-year contract with the company November 2021 and requested that they not contact me. I continue to receive phone calls and text messages from the company. I can enter my home and immediately get a phone call from them. It is as it they are monitoring when I come and go through the alarm censoring. My door camera and the calls are timed together. This company increased my bill from $59 monthly to $94 within a year, without my consent. When questioned they told me the contract allows them to increase 3% without customer consent. The math is clearly more than 3%. I am a senior citizen and want the harassment to end, or I will seek legal representation. I am asking the CEO Mr. Josh Sutherland to make this go away. I did what they instructed me to do to end the service by faxing and emailing my request not to continue. I had to end the automatic draft account to keep them from robbing me. I have names of all staff, dates and conversations. They are very unprofessional and annoying. Please leave me alone. I am no longer interested in your service.
Thank you,
Rosa Evans
BBB would be happy to assist. Please go to bbb.org to search for the BBB Business Profile for Titanium Alarm, and click on the link to File a Complaint. Thanks.