The Ultimate Facial reviews and complaints

I am currently having the same problem with this site. I ordered on the 21st today is the 29th and they are saying I didn't cancel before the 8 day period. Not to mention the product wasn't delivered until the 25th. DOnt order anything from them. They are a SCAM big time!

Well America I too was screwed by the company. People what ever you do, do not fall for what ever they say. If you see them coming run as fast as you can. Dont let UltimateFacial screw you.

theses free trails games i say never in my day have i heard of a faurd so polite cp loomis

This company was on a freebies site. they sent me a free facial brush, which fell apart in a week. Then they started sending and charging me for products I didn't want.
They sent them registered mail.
No matter what i do I can't stop them.
This is nothing but a big scam.
I will contact the contests bureau of Canada and report them.
sally of Toronto Canada

Basically, they charged me $79.41 + $7.95 shipping for packages that I did not order, nor did not want. They did not do this only once, but twice. I called and cancelled my "subscription" after the first time, and low and behold, the day I cancelled, the very same day, they just happended to send out my second package. On the very same day they shipped the second package, they also charged my account another $79.41 + $7.95 shipping. When I called to complain, the lady, Lynelle, was very evasive and made me even more dissatisfied. So, I called back and talked to Laura. She was more helpful but still, very matter-of-fact. I sent the second package back and am waiting to see if they credit my account back. I won't get all of it back, if any, I'm sure. I will let you know. This is ridiculous. The package is two or three bottles of cheap stuff that I don't believe is worth $86.00. I accidently stumbled upon this place while trying to sign up for a free laptop. I never heard another word about the laptop and was suppose to also get a $50 gift card of some kind, but not another word about that either.

This company made unauthorized charges on my card for product I did not order or authorize. They would not allow me to speak to a supervisor when I called customer service. They lied and said they were unavailable when the customer service rep said she just spoke with her. They even acknowledge they had shipment returned as undeliverable but would not refund the 73.84 they owed me. I was very upset that they did not realize that had in fact committed fraud.

I too was robbed by The Ultimate Facial-It was truly a bad day when I decided to try thier product, but decided to return it, unopened. You need to cancel within 7 days! Although I rec'd the package 8 days later. So they actually gave me a RMA. When I returned the package, I was told I could not get my refund because I did not put the return number on the outside of the box!. Plus, if I got the package back, and re -returned it with # on the box, they simply wouldn't send it back to me, thus I received nothing at all! They are CROOKS in the BIGGEST way. A good company should not have to operate on lies and scams, but this one definately does-everyday...SHAME ON THEM-DO NOT BUY 1 SINGLE ITEM FROM THE ULTIMATE FACIAL

shipped me products I did not request, says can only receive full refund if they are shipped back unopened at your expense within two weeks of receipt or you will be charged $70+ dollars. I had to go to the website to find out this information, many people would probably open up the packages and not realize they were going to be charged.

Hi to all frustrated readers. I found this set of products on a freebie site in the UK and I thought I'd give it a go. The products sounded good and I'd been looking for some time at microdermabrasion kits. So I sent off for my supposedly 'free' sample-with the option to cancel any further deliveries if I contacted them and cancelled my subscription within a certain time period. Well, I received the products. They were of no superior quality, but they did smell nice. Also, the microdermabrasion tool was missing. The VERY SAME DAY that I received the delivery, I cancelled my subscription. I informed them that things were missing in the parcel they sent and they sent me a confirmation email saying that any future deliveries were cancelled, as was my account, and all my details were wiped off. Yeah right! They have continued to send me the parcels ( I'm on the 4th one now and not one of them has ever contained this phantom microdermabrasion tool! ) and they have continued to charge my card. What on earth am I meant to do? Anyone out there with an answer? Thanks : )

My wife oredered the free trial and they posted in the email that she could cancel on the 8th day from order proccessing, they claim the order was a day earlier and charged her the $78.41 and after 20 plus phone calls they refuse to refund the money they were no authorized to take! RIPOFF big time, we filled with colorado BBB today, and hope something happenes!

I have recent run in with the copany. While completing an online survey, we came across the 14-day free-trial pack offer for $2.87. We receievd the package with no information (about how to return, trial period length, actual charge) with the package. After 3 days from the receipt of the package, I saw $78.41 on my credit card.

I called and was told that it is 8th day from the order (which is the trial period, it was not mentioned before) and 78.71 is the charge, which again was never mentioned. They said they emailed me the terms and condition when they shipped, which I never receieved. But now I get cancellation email from them, which shows that the email works, and they never sent the trems and condition email before.

I now cannot return the product and the charge is not refundable. I have called FTC and let them know this. I also called my credict card and disputed the charge. They said they are going to investigate it. I also complained with Delaware State Attorney General's customer potection cell.

I have talked to company reps repeatedly, and emailed them. They are adamant about not refunding.

They are practising unfair means to dupe customers. Particularly their claimed 8-day trial period ( I never was told about it before) from the time THE ORDRE WAS PLACED, NOT WHEN SHIPPED, or WHEN RECEIVED was disingenuous. From the emails here, it is clear they are in the business to lure unsuspecting customers into a trap.

This company should be closed down.

ULTIMATE FACIAL RIP OFF COMPANY TAKE YOUR MONEY CALL CUSTOMER SERVICE CHARGES
MY CREDIT CARD FOR $ 78.41, FREE TRIAL FOR 8-DAYS, NEVER ORDER OR AGREE TO CHARGES FOR AT AMOUNT ON MY CARD SAid can't retun my money to my cards. very upset
fruad charges unauthorized credit card charges.

the company said that they offer a free trial and i was charged 1 day before the free trail was over i comtacted them and they had already charged my account 78.41 they will not refund the money or talk about the product being returned. I have only been able to use it one time because it left my face so sensitive that i did not dare to try it again. When you go to their site read everything carefully because it will zip past the ten day to contact them and the 19 dollars it will cost you to ship the product back.

That is the biggest scam going on now! Ultimate Facial is part of a big fraud.

I recently have had the same issue. Do you know what the telephone number is to reach them? They gave me a number, that does not work. I was told I would be charged $19.95, but was charged $78.41 and I am a college student with no money now. Please help as soon as you can. ( the number they gave me was [protected] which does not work and their address on the box is non-existence)

I have recent run in with the copany. While completing an online survey, we came across the 14-day free-trial pack offer for $2.87. We receievd the package with no information (about how to return, trial period length, actual charge) with the package. After 3 days from the receipt of the package, I saw $78.41 on my credit card.

I called and was told that it is 8th day from the order (which is the trial period, it was not mentioned before) and 78.71 is the charge, which again was never mentioned. They said they emailed me the terms and condition when they shipped, which I never receieved. But now I get cancellation email from them, which shows that the email works, and they never sent the trems and condition email before.

I now cannot return the product and the charge is not refundable. I have called FTC and let them know this. I also called my credict card and disputed the charge. They said they are going to investigate it. I also complained with Delaware State Attorney General's customer potection cell.

I have talked to company reps repeatedly, and emailed them. They are adamant about not refunding.

They are practising unfair means to dupe customers. Particularly their claimed 8-day trial period ( I never was told about it before) from the time THE ORDRE WAS PLACED, NOT WHEN SHIPPED, or WHEN RECEIVED was disingenuous. From the emails here, it is clear they are in the business to lure unsuspecting customers into a trap.

This company should be closed down.

I just want to say that I wanted to test your product out online. I submitted a order for a trial free offer. Recived order and your product sux. Poor quality! Then my bank account was charged about $80.00, for the crappy quality merchandise that I received, making my account go negative. Thanx a bunch... I hope that other people do not make the same mistake that I did and do business with your company. You should probably do follow ups with your customers to make sure that they are satisfied! Beware of the Ulitmate Facial...

I would like to cancel my membership but I cannot find out how to do that.

I did not order this item. I am 65 years old and disabled.

i paid 4.95 for a trial facial kit...it was missing 2 of the items promised. I cancelled within the time stated in terms and conditions and they charged my card 78.41. Where did they get that amount? I called and they said they cant do anything...THE HELL THEY WONT.

This is Miss Nita checking back in. So far, there have been no more charges on my card. I'm still keeping an eye out though.

Do not order from this company! They saaid if you cancel within first 30 days, you will never be charged again...only problem is they never show you cancelling and will continue to charge you but will never send you anything else. I cancelled 2 days after getting and it has been a nightmare! They refuse to refund any money and they are very rude. I had to contact my bank to get some help and am still getting charges after 3 months worth of cancelling. The product itselfis junk! DO NOT DO BUSINESS WITH THIS COMPANY...THEY ARE A COMPLETE SCAM!

I was remiss in cancelling within the required period of days after receipt of the first order. Once I had time to sit down and cancel, I called the company on their customer service number and made cancellation. They told me that a shipment had already gone out and asked me if I wanted to keep it and they would refund $40 right then (instead of the $86.36 complete return charge). I told them that I would send the package back, unopened, RTS, and would expect the whole amount credited back to me. That was three weeks ago. Now, the same customer service phone number, which was also provided to me on the cancellation confirmation email, says "Your call cannot be completed at this time." I have emailed them requesting my refund and have not heard back. What gives with these scheisters?

I wish I'd saw this too. I ordered through a site offering a free ipad on 1/12 but it took until 1/25 to get it. On top of that, my so-called free stuff, they didn't send because I cancelled. Then I have to have it back by 2/2. How can I do that? I have to pay the USPS some money to send it back. I cancelled on the phone AND on the internet. I also got a 5 day extension from a rep, which is really only 4 days (2/6).But maybe they're trying.The rep said I could try it but I'm not going to even have time like one of you stated. I wrote my RMA number on all 4 sides of the box, included a copy of my internet cancellation confirmation letter and stuffed it with tissue paper like a gift. So, if they are trying to win back our trusts, I won't be a victim instead of consumer. I will keep you posted. Later

I was charged $78 when I was told that if i didnt send the package back it would be $19... so i signed up for $1... was told that it would be $19 then i was charged $78. I called and cancelled twice and both times i asked for a refund and to talk to management and was told that they couldnt refun d anything.SCAM. my bank is looking into it and trying to get my money back

THIS IS A SCAM! NEVER GET INTO THEIR FREE TRIAL OR PROMO! THEY WILL BILL YOU MORE THAN YOU CAN IMAGINE. I WILL CONTEST THE CHARGES WITH MY CREDIT CARD COMPANY!