The Systems Depot — product warranty work
Do not get involved with this distributor of low voltage equipment. They are just a bunch of dumb ### hill billies from up the sticks in NC that doesn't have the brains that god has given a goose if you ask me. Something is not clicking right in their heads or can they really afford just to run off its customers with any customer service issues. TSD just has some really missed up returns policy's when it come to helping out its customers. The customer are just hung out to dry if you purchase any product from The Systems Depot (TSD).
TSD expect a contractor just to repurchase any defective products and then they charge the customers to ship the product back to the manufacture for warranty work to be dome and then ship it back to us after its fixed? I thought we purchased a new product in the first place but I guess it was some B stock item that TSD had for on selves for a long time and they pawned it off on us so that was the proplem in the first place.
The TSD has some really missed up way of thinking and it is all only just self serving on that company's part. After the product manufacture fixed the original purchased item they shipped it back to us and we was charged twice for the product and the shipping charges to boot. It just double dipping and the TSD doesn't care to help anyone out. They was rude and they had a very filpped attitude. It seems like to me that everyone within that organization was just walking on egg shells and no one wanted to step up and do the right thing in helping out its customer. We did not need two peaces of product to begin with which I could not get anyone within these organization to understand that fact.
I will just move on and do business with a better run organization that has there act together as this company is very mixed up and in disarray so all Buyer Beware.