The Scooter Store — Jazzy 1170/Power Wheel Chair
My problem is with the Scooter Store, Sacramento Service Center.
In November' '03 The Scooter Store delivered a power wheel chair (Jet 2)to my residence. This chair was not the proper fit for me and needed to be swapped-out for for the "Jazzy ll70".
I have had multipal problems with this product and a number of service calls were made to supposidly correct the problems.
In July of 2007 a service call was made to replace the anti-tilt wheels on the front of the chair. At that time the replaced the wheels.
On August 1, 2007 I had a serious fall while decending the ramp at my home when the chair tilted forward, throwing me off balance and out of the chair head first down the ramp. this was a direct result of the anti-tilt wheels being improperly adjusted too high when they were replaced.
My left shoulder was shattered as a result of the accident and I am still under medical supervison for the injury.
The problem is the Scooter Store has refused to provide service for the chair since this past January ('08), do the me contacting an attorney for legal advice. This is rediculous due to the fact that I contacted the attorney in the previous Aug/Sept. and they did service the chair on several occasions prior to their refusal for service in January.
Now the Scooter Store is trying to claim that I abuse my chair and that it is now susposed to be used outside of the home. If this is so, how am I susposed to get from my house to my vehicle when I need to go somewhere, they never did answer that one.
Now we are engaged in a "Responsibility vs. Liability" battle.
I have begun to educate myself of the practice of the Scooter Store and have discovered that they have also committed fraud in dealing with MediCare and MediCal, and have been fineed several million dollars for this practice.
Their practices of selling equipment that is not correct for the patient and their lack of concern for the patients and customers they deal with seems to be a systemic on-going situtation in which those on the receiving end get abused emotioally as well as physically.
The Scooter Store has got so big, so quickly that they don't believe they can be touched and continue to practice "business as usual."
The uneducated customers continue to turn to the Scooter Store and put their trust in them that they will do right. Those of us who have been there and done that already, unfortunately know better.
Those that have done business with, and have had problems with the Scooter Store need to find a way to get together and put the word out as to what the Scooter Store practices are and give others some information about what they might be gitting into so that they may make at least an informed decision.