The Retention Group
reviews and complaints

This is the most absolute ridiculous "company" I have ever dealt with. These people are scam artist!

The Retention Group was very knowledgeable and went above and beyond my expectations. I highly recommend them for your financial needs.

Very helpful, great service and excellent personal, Patricia Hernandez helped me all my process and was there for me all the time, thank you so much for your service.

Very helpful very professional They were there to answer any questions They walk me through all the process and made sure I understood I think if it Was ent for them And helping me I might have lost my house Thank you very much for all your help And I will be recommending them to friends and family who need help

The Retention Group was a very great help to me once I got in touch with them and started dealing with them. All my troubles went away. I got behind in my mortgage and they took care of that problem for me with no stress. I think Matthew W and Tina more they really did a good job for me. My name is

I cannot say enough good about Patricia Hernandez and the Retention Group. Without their help in understanding the process and them being with me every step of the way, the whole process of keeping my home would have been more nerve racking and stressful than it was. I would wholeheartedly recommend The Retention Group.

The Retention Group (TRG) has been so helpful in getting my mortgage back on track. I was 6 months behind on my mortgage due to a job loss last year. TRG was able to help my husband and I get our paperwork and payments worked out and we are now current on our home. I feel like a huge weight was lifted off our shoulders, thank you guys so much!

I cannot thank the wonderful men and women at TRG enough for relentlessly going to bat for me and my families home! It was a rough battle and I had no options but Tina and Troy were able to get almost `12 months of delinquency forgiven and a lower payment. I was hesitant at first to trust any legal firm but these guys are the real deal! Thank you !

I was very skeptical at first because of all these scammers that are out there...The Retention Group are the real deal ! Thanks to Patricia and Tina for all of their help in getting my Mortgage payments reduced. They were there to answer all of my questions throughout the whole process. The results were just as promised and i couldn't be any happier. I strongly recommend them to anybody looking for some help

I was getting the runaround and didn't know what else to do. Luckily I called in and connected with Matthew who made me feel very at ease and was very knowledgeable. Eventually, I was working with Tina who I cannot think enough for going to bat for my home. My family and I cannot thank TRG enough for doing what they did. Believe in the process and these people will go to work to protect your home. I HIGHLY recommended them!

Ms. Patricia Hernandez and Tina Moore came to me when I thought I was about to loose my home. After speaking with them and complying with all their request I was approved to join the program. Then I met Ms. Tina Moore where she walk me through the process when dealing with my lender. She kept her promise by calling every week and following up after speaking with my lender. In the end, I was able to save my home and start fresh. I'm am forever grateful? to the Retention Group.

Tina at the Retention Group saved us from losing our home. I had lost my job and fell behind 8 months on my mortgage payments, as we were at the point of being foreclosed on. We reached out to The Retention Group and Tina took our account and told us not to worry. From day one Tina provided us weekly updates on our loan mod application she made us feel like she really cared and wanted to help us stay in our home. The process from start to finish was smooth Tina took great care of us. We would highly recommend The Retention Group we can't thank them enough!

I was feeling defeated and overwhelmed with the uncertainty of being able to keep my home until I was in touch with Matthew and Tina at TRG. From the start Matthew was very helpful in guiding me through every step and process, while Tina delivered the best outcome I can possibly get by reducing my payments to a significantly lower amount. I cannot thank both these individuals enough. I am forever grateful and thankful to them for working as hard as they did for me. I would highly recommend to anyone needing help in trying to retain their home. They are FANTASTIC!

Well...To start - being in a position to have use this company is not something I wish on my worst enemy. HOWEVER, from start to finish they got the job done and I have NEVER BEEN MORE GRATEFUL! Kelly in the beginning - very kind, understanding and informative. Never felt pressure or like we were making a bad decision. Tina, our processor, she is hands down the most DOWN to BUSINESS gal I've had the pleasure of interacting with. She is straight to point - no fuss or miss about it, but uses that 100% to advocate for her clients - making sure that you are educated on your options and know where you stand! They were able to help us out of our rut and get us back in track without losing everything and for that I can not express enough appreciation! Thank you for doing what you all do best!

The team at The Retention Group and the entire team were amazing. I receive advertisements all the time in the mail, and don't think twice about it. When I received this mailer, I looked at it, and figured it was too good to be true, but thought what have I got to lose in at least calling and finding out what it was all about. I can't tell you how glad I am that I did. Not only were they able to bring me current on my loan, which I thought was a lost cause, but they were also able to lower my interest rate by 1.00%, and get me a savings of over $400.00 per month. This company is everything they say they are and more! My family and I are now able to sleep peacefully, knowing that The Retention Group saved our home. I would highly recommend this company to anyone in need of mortgage assistance.

Tina Moore is one of the most effective and professional people I have ever had the pleasure of working with. By the time I had made my way to The Retention Group I was at my wits end. My own work revolves around presenting documents in a timely manner and I had never encountered anything as overwhelming as modifying my mortgage. With Tina's professionalism, consistency, knowledge and diligence we made it to the end with a successful outcome. Tina explained the process and fulfilled her promises to me. She followed up weekly. Gently pushing me to get documents to her even when I was ready to give up. She encouraged me to move fearlessly and confidently forward, even when it seemed hopeless and I am so grateful that she did. The only negative thing I could even say is I WISH I HAD FUND THEM SOONER! You can trust The Retention Group and Tina Moore 100%. Save yourself the headache and put yourself and your home in her capable hands.